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- Tasks: Welcome guests and manage bookings in a vibrant restaurant setting.
- Company: Chewton Glen, a unique English hotel with stunning amenities.
- Benefits: Competitive salary, live-in accommodation, meals on duty, and discounts.
- Other info: Opportunities for learning, social events, and wellbeing initiatives.
- Why this job: Join a passionate team and elevate your hospitality career in a beautiful environment.
- Qualifications: Experience in high-end customer service and a flexible attitude.
The predicted salary is between 26436 - 26436 £ per year.
Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award‑winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9‑hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.
About the Role
We are looking for a passionate and experienced Host to join the team in The Dining Room.
Key Responsibilities
- To be confident and fully competent in the usage of the Opera system.
- To manage and optimise Lunch and Dinner covers through control of bookings, with special attention paid to timing slots and table allocations.
- Understanding flexibility and taking ownership of booking situations.
- Supporting the restaurant team with serving and clearing tables and taking orders.
- To take ownership and ensure the cashiering of bills with care are taken over correct charging to rooms, payment methods and any discounts given.
- To take pride in maintaining menus to a high standard of appearance and ensure dishes and prices are kept up to date.
- To take ownership and ensure standard operating procedures are maintained for billing, signing of bills and taking of payments throughout the service.
- Showing integrity reporting all comments/complaints/problems to the Restaurant or Assistant Restaurant Manager in charge.
- To be confident with guests’ names and their correct titles are used at all times & that the service is discrete & efficient at all times.
- To be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
What We’re Looking For
- Experience in 4* or 5* hotel restaurants is desirable.
- Experience in high standards of face to face customer service is essential.
- Flexibility to work morning or evening shifts.
- Previous restaurant/F&B background would be advantageous in this role.
- Drive and passion to seek out opportunities to go above and beyond for our guests.
- Confidence, enthusiasm and passion for your work and communication with colleagues.
- A keen eye for detail, organisational skills and a flexible attitude.
What We Offer
- £26,436 annual salary c. £4.8k non-contractual service charge (Tronc).
- Live-in accommodation available (subject to availability).
- Complimentary meals while on duty.
- 25% off all Food & Beverage.
- Discount on spa treatments and products.
- Friends & Family rates across Iconic Luxury Hotels.
- Cycle to work scheme.
- Cashback dental and optical plan.
- Learning and development opportunities.
- Recognition programmes, social events, and wellbeing initiatives.
Ready to take the next step in your hospitality career? Please get in touch, we would love to hear from you!
Restaurant Host - full time in New Milton employer: Chewton-Glen-Hotel-
Contact Detail:
Chewton-Glen-Hotel- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Host - full time in New Milton
✨Tip Number 1
Get to know the restaurant scene! Research Chewton Glen and its unique offerings. This will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Host, you'll be the face of the restaurant. Role-play with friends or family to boost your confidence in handling bookings and guest interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Chewton Glen team.
We think you need these skills to ace Restaurant Host - full time in New Milton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and the chance to be part of our team at Chewton Glen.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in 4* or 5* hotel restaurants. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff – just show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Venue Inside Out
Before your interview, take some time to research Chewton Glen. Familiarise yourself with its unique features, like the Treehouses and the cookery school. This will show your genuine interest in the place and help you connect with the interviewers.
✨Master the Opera System
Since being confident in using the Opera system is crucial for this role, brush up on any relevant experience you have with booking systems. If you’re not familiar with it, consider watching tutorial videos or reading up on its functionalities to demonstrate your willingness to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle complaints gracefully and how you maintain high standards of service, as this is key for a restaurant host.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview. A polished appearance reflects your professionalism and respect for the hospitality industry, which is essential for a role at a prestigious venue like Chewton Glen.