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- Tasks: Manage reception duties, ensuring guest satisfaction and smooth operations.
- Company: Luxury country hotel focused on personalised service and guest comfort.
- Benefits: Competitive salary, staff accommodation, free meals, and discounts on food and spa services.
- Other info: Opportunity for growth in a supportive and friendly environment.
- Why this job: Join a dynamic team and create memorable experiences for guests in a luxury setting.
- Qualifications: Experience in a hotel reception role and familiarity with Opera system preferred.
The predicted salary is between 26436 - 26436 £ per year.
To undertake the duties of Reception/Cashiering and Reservations, making sure that the Reception Department is efficient and profitable. To ensure that guest’s needs are met where possible and to assist with the general running and control of the department.
Aim of the Receptionist role:
- To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the department.
- To establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
- To establish a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity.
- To take pride in maintaining a high standard in personal appearance and demeanour.
- To have a good working knowledge of all departments of the Hotel.
- To be confident in the full understanding of all equipment within the front office including Opera, Paging Systems, Word and Email.
- To ensure all arriving Hotel and Restaurant guests’ cars are parked, if required.
- To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
- To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
- To take pride in being well-informed of the ‘market’ - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services.
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
- To know and understand the current policies and procedures of the Hotel and Spa.
- To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
- To ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
- To be aware of the problems arising with reference to queries on accounts and restaurant bills.
- To be confident with how to rectify these and explain fully, adjusting if necessary using your intuition and integrity.
- To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance using your integrity.
- All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
About you:
- Experience in a Receptionist role within a 4* or 5* hotel would be desirable.
- Experience using Opera.
- You will have keen eye for detail, organisational skills and confident in communicating with the team.
What’s in it for you?
- £26,436.80 annual salary.
- Approx. £3,600 Tronc per year.
- Staff accommodation if required.
- Free staff meals.
- Friends and Family rate at Iconic Luxury Hotels.
- 25% discount on all Food & Beverage.
- Discount on Spa treatment and products.
- …and much more.
Receptionist in New Milton employer: Chewton-Glen-Hotel-
Contact Detail:
Chewton-Glen-Hotel- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in New Milton
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all departments and services. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest queries and complaints.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury setting. Make sure your appearance reflects the high standards of the hotel, showing that you take pride in your role.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm and commitment right from the start.
We think you need these skills to ace Receptionist in New Milton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see how you can bring a friendly and helpful attitude to our team. Remember, this role is all about making guests feel welcome, so don’t be shy about showcasing your unique style.
Tailor Your Experience: Make sure to highlight any relevant experience you have in the hospitality industry, especially in a 4* or 5* hotel. We love seeing how your past roles have prepared you for this position, so connect the dots for us and show why you're the perfect fit!
Be Detail-Oriented: As a Receptionist, attention to detail is key! When crafting your application, double-check for any typos or errors. A polished application reflects your commitment to maintaining high standards, just like we do at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its services, amenities, and any recent news or changes. This will not only impress the interviewers but also help you answer questions more confidently.
✨Practice Personalised Service Scenarios
Since the role requires a high level of guest interaction, think of scenarios where you can demonstrate personalised service. Prepare examples from your past experiences where you went above and beyond for guests, as this will showcase your commitment to their satisfaction.
✨Familiarise Yourself with Opera
As experience with Opera is desirable, take some time to familiarise yourself with its features. If you have access to a demo version or online tutorials, use them to understand how it works. Being able to discuss your knowledge of the system will show your readiness for the role.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and maintain a polished appearance for your interview. This reflects your understanding of the hotel's standards and your commitment to upholding them as a receptionist.