At a Glance
- Tasks: Provide 5-star service to guests and ensure their needs are met.
- Company: Chewton Glen, a unique and luxurious hotel experience.
- Benefits: Competitive pay, meals on duty, and generous discounts for friends and family.
- Other info: Enjoy team events and opportunities for personal growth in a stunning environment.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Customer service experience and a full clean driving licence required.
The predicted salary is between 12 - 15 £ per hour.
Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.
As Day Porter, the aim is to ensure that all arriving and departing guests are taken care of to Chewton Glen’s standards.
What’s in it for you?
- £12.71 hourly rate + c. £2.16 hourly TRONC rate
- Meals included on duty
- Generous friends and family rate at Iconic Hotels and Resorts
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
About you:
- Experience in high standards of face to face customer service
- Full clean driving license is essential
- Drive and passion to seek out opportunities to go above and beyond for our guests
- Confidence, enthusiasm and passion for your work and communication with colleagues
- A keen eye for detail, organisational skills and a flexible attitude
Responsibilities of the Day Porter:
- Greeting hotel and restaurant guests with confidence and providing 5 star service, creating a memorable impression
- Be passionate and confident in conversing with all guests to establish a courteous, helpful and friendly attitude at all times
- To be confident in transporting guests across the estate in our branded electric buggies, for a dinner reservation at The Kitchen or to our remote Treehouses
- Ensure luggage is safely transported to guest suites and Treehouses, providing a timely service to guests
- Acknowledge guests in a friendly and professional manner taking ownership of any requests they may have
- Be part of the team by assisting reception and other departments when required, even providing golf clubs to residents or showing them where our resident sheep are!
- Keeping a professional eye on the public areas to ensure they are clean and tidy
- To be intuitive and promote all services offered in the hotel, showing pride and passion for what your colleagues do
- To take ownership working alone and as part of a team in a busy yet flexible department
Casual Day Porter in New Milton employer: Chewton-Glen-Hotel-
Chewton Glen is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive pay, inclusive meals on duty, and generous benefits like friends and family rates at Iconic Hotels and Resorts, team members enjoy a supportive environment where they can thrive. The stunning location amidst 130 acres of woodland not only enhances the guest experience but also provides staff with unique opportunities to engage with nature and participate in team events, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Day Porter in New Milton
✨Tip Number 1
Get to know the place! Before your interview, take a stroll around Chewton Glen if you can. Familiarise yourself with the layout and services offered. This will not only impress them but also help you feel more confident when discussing how you can contribute.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for someone who’s not just skilled but also a great fit for their vibe. Be friendly, approachable, and ready to chat about your passion for customer service.
✨Tip Number 3
Prepare some questions! Think about what you want to know about the role and the team. Asking insightful questions shows that you’re genuinely interested in the position and helps you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your appreciation for the opportunity. Plus, it’s a great way to reiterate your excitement about the role!
We think you need these skills to ace Casual Day Porter in New Milton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your enthusiasm for the role and how you connect with our values at Chewton Glen. A bit of charm goes a long way!
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or hospitality. We love seeing how your past roles have prepared you for being a Day Porter. Be specific about your achievements and how they relate to what we do.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Chewton Glen!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Chewton Glen Vibe
Before your interview, get familiar with Chewton Glen's unique offerings and atmosphere. Understand their commitment to high standards of customer service and how they create memorable experiences for guests. This will help you align your answers with their values.
✨Show Off Your Customer Service Skills
Be ready to share specific examples from your past experiences where you provided exceptional customer service. Highlight moments when you went above and beyond for guests, as this is crucial for a Day Porter role. Confidence and enthusiasm in your responses will make a great impression.
✨Demonstrate Flexibility and Team Spirit
Prepare to discuss how you can adapt to different situations and work collaboratively with others. The Day Porter role requires a flexible attitude, so share instances where you've successfully worked as part of a team or taken initiative on your own.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the hotel. Inquire about team dynamics, opportunities for growth, or how they maintain their high standards. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
