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- Tasks: Create unforgettable guest experiences with personalised service and attention to detail.
- Company: Join Cliveden, a luxury 5 Red Star hotel in the beautiful Berkshire countryside.
- Benefits: Enjoy a competitive salary, generous leave, team events, and exclusive discounts.
- Other info: Dynamic environment with excellent training and career development opportunities.
- Why this job: Be part of a passionate team dedicated to exceptional hospitality and personal growth.
- Qualifications: Strong communication skills and a genuine enthusiasm for enhancing guest experiences.
The predicted salary is between 31744 - 32744 £ per year.
Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames. What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.
We are currently in search of a Guest Experience Executive to join our Front of House team. This role offers a unique opportunity to contribute to the overall satisfaction of our guests through personalised service and attention to detail. This position is predominantly based in the Great Hall/Reception area, with a smaller proportion of time spent supporting office-based tasks.
We are looking for an individual with a passion for creating exceptional guest experiences, strong communication skills, and a commitment to ensuring the highest standards of Hospitality. Our ideal candidate should:
- Have a genuine enthusiasm for enhancing the guest experience
- Work closely with our Front of House team to ensure a seamless and memorable guest experience
- Embrace a hands‑on approach in addressing guest needs and preferences
- Demonstrate excellence communication and interpersonal skills
- Show commitment to maintaining the reputation of our House for exceptional service
- Display a keen interest in continuous improvement of guest services
- Be proactive and quick thinking, ensure that every guest receives a personalised and high standard of attention and care
What’s in it for you?
- £31,744 annual salary
- £5,500 estimated annual Tronc (non-contractual)
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Uniform provided
- Staff accommodation available if required
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Discounts on spa treatments and products
- Special gifts based on length of service
- Recommend-a-friend bonus scheme
- Health cash plan
- Participation in the cycle-to-work scheme
- Access to our employee assistance programme
- Excellent Training and Career Development opportunities
- …and so much more
If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!
Guest Experience Executive in Maidenhead employer: Chewton-Glen-Hotel-
Contact Detail:
Chewton-Glen-Hotel- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive in Maidenhead
✨Tip Number 1
Get to know the company culture! Before your interview, take some time to research Cliveden and its values. Understanding their commitment to exceptional hospitality will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Executive, you'll need to connect with guests effortlessly. Try role-playing common scenarios with friends or family to boost your confidence and refine your approach to guest interactions.
✨Tip Number 3
Show off your personality! Cliveden values unique personalities, so don’t be afraid to let yours shine through during the interview. Share personal anecdotes that highlight your passion for hospitality and how you’ve gone above and beyond for guests in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Guest Experience Executive position.
We think you need these skills to ace Guest Experience Executive in Maidenhead
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your unique personality shine through. This role is all about creating memorable guest experiences, so don’t be afraid to show us how you can bring a personal touch to your application.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Executive role. Highlight your passion for hospitality and any relevant experience you have. We love seeing how your skills align with our commitment to exceptional service!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we want to see what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at Cliveden!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Company Inside Out
Before your interview, take some time to research Cliveden and its unique offerings. Understand their commitment to exceptional hospitality and how they value their team. This will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Personality
Since Cliveden encourages individuality, don’t be afraid to let your personality shine through during the interview. Share personal anecdotes that highlight your passion for guest experiences and how you’ve gone above and beyond in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest needs. Think of specific examples from your past experiences where you demonstrated quick thinking and a hands-on approach to ensure guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team culture or how they measure guest satisfaction. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.