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- Tasks: Create unforgettable experiences for members and manage the full membership journey.
- Company: Join Cliveden, a luxury 5 Red Star hotel in stunning Berkshire.
- Benefits: Competitive salary, generous leave, team events, and exclusive discounts.
- Other info: Great career development opportunities in a supportive team culture.
- Why this job: Be part of a relaxed yet luxurious environment where your personality shines.
- Qualifications: Strong relationship-building skills and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames. What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.
Our Club Membership Manager works closely with the wider team to create exceptional experiences for our members, building strong relationships and delivering a personalised and luxury service at every touchpoint. From membership enquiries and onboarding to daily engagement and events, ensuring the high standards and attention to detail are consistently maintained.
Responsibilities:- Drive membership sales, conversion and retention in line with agreed targets.
- Manage the full membership journey, from enquiry and show rounds to onboarding and renewals.
- Build strong relationships with members, creating a welcoming and personalised Club experience.
- Monitor membership performance through KPIs, reporting on sales, retention, renewals and member feedback.
- Support membership growth through campaigns, networking events, local outreach and social media activity.
- Promote and upsell all Club and Spa services, including treatments, retail products and personal training.
- Plan and deliver a varied annual Club events calendar to strengthen engagement and community.
- Handle member queries and concerns professionally, ensuring timely resolution and excellent service standards.
- Maintain accurate membership administration, databases, forecasts, reports and renewal processes.
- Represent the Cliveden brand professionally at all times, maintaining confidentiality, attention to detail and high service standards.
What’s in it for you?
- Competitive salary £6,400 estimated annual Tronc (non-contractual).
- 29 days of annual leave, including bank holidays.
- Regular team gatherings and appreciation events.
- Complimentary team meals.
- Uniform provided.
- Staff accommodation available if required.
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide.
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen.
- Discounts on spa treatments and products.
- Special gifts based on length of service.
- Recommend-a-friend bonus scheme.
- Health cash plan.
- Participation in the cycle-to-work scheme.
- Access to our employee assistance programme.
- Excellent Training and Career Development opportunities.
- …and so much more.
Club Membership Manager in Maidenhead employer: Chewton-Glen-Hotel-
Contact Detail:
Chewton-Glen-Hotel- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Membership Manager in Maidenhead
✨Tip Number 1
Get to know the Cliveden vibe! Before your interview, spend some time researching the hotel and its culture. Understanding what makes Cliveden special will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. This can give you valuable insights and might even lead to a referral, which can boost your chances of landing that Club Membership Manager position.
✨Tip Number 3
Show off your personality! During interviews, let your unique traits shine through. Cliveden values individuality, so don’t be afraid to express yourself and share personal stories that highlight your passion for exceptional hospitality and member engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Cliveden team. Don’t forget to follow up after applying to reiterate your enthusiasm for the role!
We think you need these skills to ace Club Membership Manager in Maidenhead
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your unique personality shine through. This is your chance to show us how you can bring a relaxed yet professional vibe to our team.
Tailor Your Application: Make sure to tailor your application to the Club Membership Manager role. Highlight your experience in building relationships and delivering exceptional service, as these are key to creating memorable experiences for our members.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Remember, attention to detail is crucial in our line of work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Cliveden House.
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Cliveden Culture
Before your interview, take some time to understand Cliveden's unique culture. They value personality and a relaxed atmosphere, so be yourself! Think about how your own experiences align with their commitment to exceptional hospitality and how you can contribute to creating unforgettable guest experiences.
✨Showcase Your Relationship-Building Skills
As a Club Membership Manager, building strong relationships is key. Prepare examples from your past roles where you've successfully engaged with clients or members. Highlight your ability to create personalised experiences and how you’ve driven membership sales or retention in previous positions.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to membership management. Be prepared to discuss how you've monitored and reported on sales, retention, and member feedback in your previous roles. This shows that you understand the importance of data in driving membership success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and service standards. Think about how you would handle member queries or concerns, ensuring timely resolution while maintaining high service standards. Practising these scenarios will help you respond confidently during the interview.