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- Tasks: Create unforgettable guest experiences with personalised service and attention to detail.
- Company: Join one of the world's finest luxury hotels in a stunning countryside setting.
- Benefits: Competitive salary, generous leave, team events, and complimentary meals.
- Other info: Enjoy career growth opportunities in a supportive and dynamic environment.
- Why this job: Be part of a relaxed yet committed team dedicated to exceptional hospitality.
- Qualifications: Passion for guest service, strong communication skills, and a proactive attitude.
The predicted salary is between 31744 - 31744 £ per year.
Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames. What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.
We are currently in search of a Guest Experience Executive to join our Front of House team. This role offers a unique opportunity to contribute to the overall satisfaction of our guests through personalised service and attention to detail. This position is predominantly based in the Great Hall/Reception area, with a smaller proportion of time spent supporting office-based tasks.
We are looking for an individual with a passion for creating exceptional guest experiences, strong communication skills, and a commitment to ensuring the highest standards of Hospitality. Our ideal candidate should:
- Have a genuine enthusiasm for enhancing the guest experience
- Work closely with our Front of House team to ensure a seamless and memorable guest experience
- Embrace a hands‑on approach in addressing guest needs and preferences
- Demonstrate excellence communication and interpersonal skills
- Show commitment to maintaining the reputation of our House for exceptional service
- Display a keen interest in continuous improvement of guest services
- Be proactive and quick thinking, ensure that every guest receives a personalised and high standard of attention and care
What’s in it for you?
- £31,744 annual salary
- £5,500 estimated annual Tronc (non-contractual)
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Uniform provided
- Staff accommodation available if required
- Exclusive team rates and friends
Guest Experience Executive employer: Chewton-Glen-Hotel-
Contact Detail:
Chewton-Glen-Hotel- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Executive
✨Tip Number 1
Get to know the company culture before your interview. Cliveden values a relaxed yet luxurious atmosphere, so show us your personality! Research our values and think about how you can embody them during your chat with us.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Executive, you'll need to connect with guests effortlessly. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to impress us.
✨Tip Number 3
Be proactive in your approach. Think of ways you can enhance guest experiences and be prepared to share your ideas during the interview. We love candidates who are quick thinkers and can bring fresh perspectives to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in being part of our amazing team at Cliveden.
We think you need these skills to ace Guest Experience Executive
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating exceptional guest experiences.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Executive role. Highlight your strong communication skills and any relevant experience that showcases your commitment to exceptional hospitality.
Be Specific About Your Passion: We love candidates who are genuinely passionate about enhancing guest experiences. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Cliveden.
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Company Inside Out
Before your interview, take some time to research Cliveden. Understand its history, values, and what makes it a luxury destination. This will not only impress your interviewers but also help you align your answers with their ethos of exceptional hospitality.
✨Showcase Your Personality
Since Cliveden values unique personalities, don’t be afraid to let yours shine through during the interview. Share personal anecdotes that highlight your passion for guest experiences and how you’ve gone above and beyond in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest needs. Think of specific examples where you’ve successfully managed challenging situations or enhanced a guest's experience, and be ready to discuss them in detail.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team culture, opportunities for professional development, or how they measure guest satisfaction. This shows your genuine interest in the role and the company.