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- Tasks: Lead front-of-house operations and ensure exceptional guest experiences.
- Company: Strand Palace, a historic hotel in central London with a vibrant culture.
- Benefits: Career growth, health cashback, discounts, free meals, and paid volunteering days.
- Other info: Enjoy regular team socials and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in hospitality.
- Qualifications: Leadership experience in hospitality and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Develop your career at Strand Palace – Great Place to Work 2024. Join our team at Strand Palace, located in the heart of central London. We are looking for a Duty Manager to lead our front‑of‑house operations, ensuring seamless service and an exceptional guest experience. Be the driving force behind our mission of ‘Serving London Love’.
About Strand Palace: Part of Iconic Hotels & Resorts, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel’s popular art deco era in the 1920s.
About Iconic Hotels & Resorts: Iconic Hotels & Resorts is a leading international owner‑operator and curated collection of world‑class destinations. From England’s great historic estates to landmark urban hotels and international resorts, our portfolio celebrates architectural heritage and cultural significance. Backed by L+R’s discretionary capital, we deliver exceptional service, memorable guest experiences, and owner‑aligned performance.
Benefits:
- Clear career pathways with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.
- Health cashback plan for dental, vision, physiotherapy, and many other expenses.
- Life assurance cover for peace of mind.
- 50% off food and drinks in our hotel bar and restaurant – for you and your friends, and family.
- Exclusive discounted room rates at Strand Palace for you and your loved ones.
- Special discounts at hotels around the world, including Iconic Hotels & Resorts.
- Instant access to your wages through Wagestream – no more waiting for payday!
- Free meals on every shift – breakfast, lunch, and dinner included.
- Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
- Free laundry and dry cleaning – saving you time and money.
- Enjoy a paid half‑day off on your birthday – because you deserve to celebrate!
- Regular team socials and parties, including fun nights out at London activity bars – with free food, drinks, and great company.
- A paid volunteering day each year to support a cause close to your heart.
- 24/7 access to confidential support services, including counselling, legal advice, and financial guidance.
- Northbank Privilege Card – giving you discounts at local shops, restaurants, and attractions.
Key Responsibilities:
- Respond to guest queries, complaints, and emergencies with professionalism and urgency, acting as the first point of contact and escalating to senior management when needed.
- Maintain visible oversight of public areas, conducting regular patrols and reporting any health, safety, fire, or security concerns to the relevant departments.
- Support daily operational needs, covering roles during busy periods (including night shifts), ensuring smooth shift organisation, tidy workspaces, and functional equipment.
- Conduct regular quality checks, including compliance with finance procedures and room allocations, addressing issues proactively to drive continuous improvement.
- Monitor team performance and presentation, reporting issues related to appearance, punctuality, attendance, or break adherence to relevant managers.
What We’re Looking For:
- Proven leadership experience within hospitality.
- Strong organisational skills, with experience managing large and diverse teams.
- Approachable, hands‑on, and passionate about guest experience and team development.
- Drive to go above and beyond, in exceeding guest expectations and finding ways to continually improve service.
Duty Manager employer: Chewton-Glen-Hotel-
Contact Detail:
Chewton-Glen-Hotel- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on that Duty Manager role at Strand Palace!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for guest experience shine through. Share stories about how you've gone above and beyond in previous roles – it’ll make you memorable!
✨Tip Number 3
Research is key! Familiarise yourself with Strand Palace’s history and values. Knowing about their mission of ‘Serving London Love’ will help you align your answers during interviews and show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on any new opportunities that pop up, so you can be one of the first to apply!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional guest service and how you’ve gone above and beyond in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager position at Strand Palace. Highlight relevant skills and experiences that align with the job description, especially your leadership experience and organisational skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through while maintaining professionalism.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know Your Stuff
Before the interview, make sure you research Strand Palace and its values. Understand their mission of ‘Serving London Love’ and think about how your experience aligns with that. This will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully managed teams or resolved guest complaints. Be ready to discuss how you motivate others and ensure exceptional service.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you had to act quickly to resolve an issue or improve service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows you're not just interested in the job, but also in how you can grow within the company.