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- Tasks: Create unforgettable experiences for members and manage the full membership journey.
- Company: Cliveden House, a luxury 5 Red Star hotel in beautiful Berkshire.
- Benefits: Competitive salary, 29 days leave, team events, and exclusive rates.
- Other info: Opportunity for personal growth in a stunning environment.
- Why this job: Join a relaxed team that values individuality and exceptional hospitality.
- Qualifications: Strong relationship-building skills and a passion for customer service.
The predicted salary is between 6400 - 6400 £ per year.
Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames. What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.
Our Club Membership Manager works closely with the wider team to create exceptional experiences for our members, building strong relationships and delivering a personalised and luxury service at every touchpoint. From membership enquiries and onboarding to daily engagement and events, ensuring the high standards and attention to detail are consistently maintained.
Responsibilities:- Drive membership sales, conversion and retention in line with agreed targets.
- Manage the full membership journey, from enquiry and show rounds to onboarding and renewals.
- Build strong relationships with members, creating a welcoming and personalised Club experience.
- Monitor membership performance through KPIs, reporting on sales, retention, renewals and member feedback.
- Support membership growth through campaigns, networking events, local outreach and social media activity.
- Promote and upsell all Club and Spa services, including treatments, retail products and personal training.
- Plan and deliver a varied annual Club events calendar to strengthen engagement and community.
- Handle member queries and concerns professionally, ensuring timely resolution and excellent service standards.
- Maintain accurate membership administration, databases, forecasts, reports and renewal processes.
- Represent the Cliveden brand professionally at all times, maintaining confidentiality, attention to detail and high service standards.
What’s in it for you?
- Competitive salary.
- £6,400 estimated annual Tronc (non-contractual).
- 29 days of annual leave, including bank holidays.
- Regular team gatherings and appreciation events.
- Complimentary team meals.
- Uniform provided.
- Staff accommodation available if required.
- Exclusive team rates and friends.
Club Membership Manager employer: Chewton-Glen-Hotel-
Contact Detail:
Chewton-Glen-Hotel- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Membership Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cliveden House on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show your personality! When you get the chance to meet the team, whether in an interview or at an event, let your unique self shine through. Cliveden values individuality, so don’t be afraid to be yourself.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you would handle specific member scenarios or challenges. Think about examples from your past experiences that showcase your problem-solving skills and commitment to exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Cliveden family.
We think you need these skills to ace Club Membership Manager
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your unique personality shine through. This is your chance to show us how you can bring a relaxed yet professional vibe to our team.
Tailor Your Application: Make sure to tailor your application to the Club Membership Manager role. Highlight your experience in building relationships and delivering exceptional service, as these are key to creating memorable experiences for our members.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Remember, attention to detail is crucial in our line of work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Cliveden.
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Cliveden Culture
Before your interview, take some time to understand what makes Cliveden special. Familiarise yourself with their commitment to luxury and relaxed hospitality. This will help you align your answers with their values and show that you’re a great fit for their team.
✨Showcase Your Relationship-Building Skills
As a Club Membership Manager, building strong relationships is key. Prepare examples from your past experiences where you successfully engaged with clients or members. Highlight how you personalised your approach to create memorable experiences.
✨Be Ready to Discuss KPIs
Since monitoring membership performance is part of the role, brush up on your knowledge of KPIs related to sales, retention, and member feedback. Be prepared to discuss how you've used data in previous roles to drive results and improve services.
✨Bring Ideas for Engagement
Think about innovative ways to enhance member engagement and community building. Whether it’s through events or social media campaigns, having fresh ideas ready to share can demonstrate your proactive approach and passion for the role.