At a Glance
- Tasks: Support the Night Manager and ensure guest satisfaction during night shifts.
- Company: A stylish luxury hotel in the heart of Mayfair, redefining hospitality.
- Benefits: Up to £38,000 package, meals on duty, career development, and team events.
- Other info: Flexible roles, strong team culture, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Previous night operations experience in a hotel, ideally five-star.
The predicted salary is between 35000 - 38000 £ per year.
We are looking for an Assistant Night Manager to join our Front Office team.
Expect the unexpected... Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What's in it for you as Assistant Night Manager:
- Up to £38,000 package including tronc
- Meals included on duty
- Employee recognition awards
- Cashback healthcare cover
- Career development on your Mayfair journey with recognised training providers
- 25% discount on all food and beverage
- Wellbeing calendar of events
- Cycle to work / safe bike store
- Season ticket loan support
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
About you as Assistant Night Manager:
- Previous night operations experience within a hotel environment, ideally within a five star property
- Familiarity with Opera or Opera Cloud systems would be an advantage
- A flexible and dependable approach to responsibilities across the night shift
- Confident and accountable when stepping in to support or deputise for the Night Manager
- Naturally personable with a strong ability to convert late night enquiries quickly while building genuine rapport
- Comfortable adapting to different operational roles overnight, including Reception, Porter duties and acting as Duty Manager when required
Key responsibilities of the Assistant Night Manager:
- To deputise for the Night Manager, Night Reception or Night Porter while on shift
- Be passionate and take pride in ensuring the well-being, satisfaction and comfort of all guests and to establish a highly personalised style of service and attention to guests
- Continuously provide strong lines of communication with the late and early duty managers with any ongoing problems or issues
- Be confident that all of the Nights team have a full understanding of all computerised systems used across the property
- Completing Night Audit as required in absence of Night Manager
- Support early check outs and organise settling bills ensuring payment is taken correctly
- Assist with room service / cooking light meals from night menu in absence of Night Porter
- Be confident in the geography of the hotel and accessing all areas
- Be confident with fire training and fire drill practices
- Oversee the reception safe when reception staff are not present, receiving of daily banking and floats from other departments
- Be intuitive and ensure task list is completed each evening by yourself and the team
We are looking for passionate people to join our Dandy team! If this role is of interest to you, then please apply now!
Assistant Night Manager — Luxury Mayfair Hotel Operations in City of Westminster employer: Chewton-Glen-Hotel-
Join our vibrant team at The Mayfair Townhouse, where we blend luxury with a unique lifestyle experience in the heart of Mayfair. As an Assistant Night Manager, you'll enjoy a competitive salary package, comprehensive benefits including meals on duty and cashback healthcare, and ample opportunities for career development within a supportive and engaging work culture. With a focus on employee well-being and recognition, we ensure that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager — Luxury Mayfair Hotel Operations in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at luxury establishments. Attend events or join online groups where you can connect with others and learn about potential job openings.
✨Tip Number 2
Be ready for that interview! Research the hotel and its values, and think about how your experience aligns with their needs. Prepare some questions to show your interest and engagement – it’ll make you stand out!
✨Tip Number 3
Show off your personality! When you get the chance to meet the team or during an interview, let your genuine self shine through. Remember, they’re looking for someone who fits into their unique culture.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our Dandy team and making a difference in the lives of our guests.
We think you need these skills to ace Assistant Night Manager — Luxury Mayfair Hotel Operations in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We’re looking for someone who’s curious and engaging, so don’t be afraid to show us what makes you unique. A touch of wit can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your previous night operations experience, especially if it’s in a five-star hotel. We want to see how your background aligns with the role, so be specific about your responsibilities and achievements in similar positions.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Dandy team right from the start!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel thoroughly. Familiarise yourself with its history, values, and unique offerings. This will not only help you answer questions confidently but also show your genuine interest in the role and the establishment.
✨Showcase Your Night Operations Experience
Be ready to discuss your previous night operations experience in detail. Prepare specific examples of how you've handled late-night enquiries or managed responsibilities during the night shift. Highlight any familiarity with Opera or Opera Cloud systems, as this could give you an edge.
✨Demonstrate Your People Skills
As an Assistant Night Manager, you'll need to build rapport with guests quickly. Think of examples where you've successfully engaged with guests or resolved issues. Practice conveying your naturally personable approach, as this is key to providing a highly personalised service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you had to step in for the Night Manager or handle unexpected challenges. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
