At a Glance
- Tasks: Support the Night Manager and ensure guest satisfaction during night shifts.
- Company: A stylish lifestyle hotel in the heart of Mayfair, redefining luxury.
- Benefits: Up to £38,000 package, meals on duty, career development, and team events.
- Other info: Flexible roles, strong team culture, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Previous night operations experience in a hotel, ideally five-star.
The predicted salary is between 35000 - 38000 £ per year.
We are looking for an Assistant Night Manager to join our Front Office team.
Expect the unexpected... Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What's in it for you as Assistant Night Manager:
- Up to £38,000 package including tronc
- Meals included on duty
- Employee recognition awards
- Cashback healthcare cover
- Career development on your Mayfair journey with recognised training providers
- 25% discount on all food and beverage
- Wellbeing calendar of events
- Cycle to work / safe bike store
- Season ticket loan support
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
About you as Assistant Night Manager:
- Previous night operations experience within a hotel environment, ideally within a five star property
- Familiarity with Opera or Opera Cloud systems would be an advantage
- A flexible and dependable approach to responsibilities across the night shift
- Confident and accountable when stepping in to support or deputise for the Night Manager
- Naturally personable with a strong ability to convert late night enquiries quickly while building genuine rapport
- Comfortable adapting to different operational roles overnight, including Reception, Porter duties and acting as Duty Manager when required
Key responsibilities of the Assistant Night Manager:
- To deputise for the Night Manager, Night Reception or Night Porter while on shift
- Be passionate and take pride in ensuring the well-being, satisfaction and comfort of all guests and to establish a highly personalised style of service and attention to guests
- Continuously provide strong lines of communication with the late and early duty managers with any ongoing problems or issues
- Be confident that all of the Nights team have a full understanding of all computerised systems used across the property
- Completing Night Audit as required in absence of Night Manager
- Support early check outs and organise settling bills ensuring payment is taken correctly
- Assist with room service / cooking light meals from night menu in absence of Night Porter
- Be confident in the geography of the hotel and accessing all areas
- Be confident with fire training and fire drill practices
- Oversee the reception safe when reception staff are not present, receiving of daily banking and floats from other departments
- Be intuitive and ensure task list is completed each evening by yourself and the team
We are looking for passionate people to join our Dandy team! If this role is of interest to you, then please apply now!
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Assistant Night Manager in City of Westminster employer: Chewton-Glen-Hotel-
At The Mayfair Townhouse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and creativity. Located in the heart of Mayfair, our team enjoys competitive benefits including a generous salary package, career development opportunities with recognised training providers, and a range of wellbeing initiatives. Join us to be part of a dynamic environment where your contributions are valued, and every day brings new opportunities to engage with our guests and enhance their experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in night operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your engaging and witty side shine through. Remember, they’re looking for someone who fits into their unique culture, so be yourself!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! Research common night manager scenarios and think about how you’d handle them. Being ready to discuss real-life examples will impress your interviewers and show you’re the right fit for the role.
We think you need these skills to ace Assistant Night Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We’re looking for someone who’s curious and engaging, so don’t be afraid to show us what makes you unique. A touch of wit can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your previous night operations experience, especially if it’s in a five-star hotel. We want to see how your background aligns with the role of Assistant Night Manager, so be specific about your relevant skills and experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements pop, and ensure you cover all the essential responsibilities mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Dandy team right from the start!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know Your Night Operations
Make sure you brush up on your night operations experience. Be ready to discuss specific situations where you've successfully managed late-night challenges, especially in a hotel environment. This will show that you understand the unique demands of the role.
✨Familiarise Yourself with Opera Systems
If you have experience with Opera or Opera Cloud systems, be prepared to talk about it! If not, do a bit of research beforehand. Understanding these systems can give you an edge and demonstrate your willingness to learn.
✨Show Off Your People Skills
As an Assistant Night Manager, you'll need to build rapport quickly with guests. Think of examples where you've turned a late-night enquiry into a positive guest experience. Highlight your personable nature and how you handle different personalities.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle various night shift scenarios, like managing a busy reception or dealing with emergencies. Prepare some thoughtful responses that showcase your problem-solving skills and adaptability in high-pressure situations.
