At a Glance
- Tasks: Welcome guests and provide top-notch service while ensuring a memorable experience.
- Company: Chewton Glen, a unique and luxurious hotel set in stunning surroundings.
- Benefits: Earn £12.71 per hour plus tips, enjoy free meals, and great discounts for friends and family.
- Other info: Be part of a fun team with social events and opportunities to grow.
- Why this job: Join a passionate team and create unforgettable moments for guests in a beautiful setting.
- Qualifications: Customer service experience and a full clean driving licence are essential.
The predicted salary is between 12 - 15 £ per hour.
Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.
As Day Porter, the aim is to ensure that all arriving and departing guests are taken care of to Chewton Glen’s standards.
What’s in it for you?
- £12.71 hourly rate + c. £2.16 hourly TRONC rate
- Meals included on duty
- Generous friends and family rate at Iconic Hotels and Resorts
- Refer a friend incentive
- Team social events, seasonal gifts and much more…
About you
- Experience in high standards of face to face customer service
- Full clean driving license is essential
- Drive and passion to seek out opportunities to go above and beyond for our guests
- Confidence, enthusiasm and passion for your work and communication with colleagues
- A keen eye for detail, organisational skills and a flexible attitude
Responsibilities of the Day Porter
- Greeting hotel and restaurant guests with confidence and providing 5 star service, creating a memorable impression
- Be passionate and confident in conversing with all guests to establish a courteous, helpful and friendly attitude at all times
- To be confident in transporting guests across the estate in our branded electric buggies, for a dinner reservation at The Kitchen or to our remote Treehouses
- Ensure luggage is safely transported to guest suites and Treehouses, providing a timely service to guests
- Acknowledge guests in a friendly and professional manner taking ownership of any requests they may have
- Be part of the team by assisting reception and other departments when required, even providing golf clubs to residents or showing them where our resident sheep are!
- Keeping a professional eye on the public areas to ensure they are clean and tidy
- To be intuitive and promote all services offered in the hotel, showing pride and passion for what your colleagues do
- To take ownership working alone and as part of a team in a busy yet flexible department
Casual Day Porter employer: Chewton-Glen-Hotel-
Chewton Glen is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in delivering outstanding guest experiences. With competitive pay, inclusive meals on duty, and generous benefits like friends and family rates at Iconic Hotels and Resorts, employees enjoy a supportive environment that fosters personal growth and camaraderie through team events and seasonal gifts. Nestled in 130 acres of stunning woodland, working here means being part of a unique and picturesque setting that enhances both professional and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Day Porter
✨Tip Number 1
Get to know Chewton Glen inside out! Familiarise yourself with the hotel’s unique features and services. This way, when you chat with guests, you can confidently share your knowledge and create that memorable impression they’re looking for.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable greeting guests and handling requests. The more confident you are, the better you’ll connect with guests and show off that 5-star service.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion shine through in any interviews or conversations. Employers love to see candidates who are genuinely excited about the role and the company.
✨Tip Number 4
Be proactive! If you see an opportunity to help a guest or improve their experience, jump on it. This shows you have that drive and passion to go above and beyond, which is exactly what Chewton Glen is all about.
We think you need these skills to ace Casual Day Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your enthusiasm for the role and how you connect with our values at Chewton Glen. A sprinkle of your unique flair can make your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or hospitality. We love seeing how your past roles have prepared you for the Day Porter position. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Chewton Glen. We can’t wait to hear from you!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Chewton Glen Vibe
Before your interview, get familiar with Chewton Glen's unique offerings and atmosphere. Understand their commitment to high standards of customer service and how they create memorable experiences for guests. This will help you align your answers with their values.
✨Showcase Your Customer Service Skills
Be ready to share specific examples from your past experiences where you went above and beyond for customers. Highlight your ability to maintain a friendly and professional attitude, as this is crucial for a Day Porter role.
✨Demonstrate Your Flexibility
The Day Porter role requires a flexible attitude. Prepare to discuss how you've adapted to changing situations in previous jobs. Mention any experience you have working in busy environments and how you managed to stay organised and efficient.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the types of events held at Chewton Glen. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
