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- Tasks: Welcome guests, handle check-ins/outs, and manage enquiries in a fast-paced environment.
- Company: The Lygon Arms, a lively historic hotel in Broadway High Street.
- Benefits: Competitive salary, service charge, discounts, and excellent training opportunities.
- Other info: Shifts include weekends; perfect for those who love a busy atmosphere.
- Why this job: Join a supportive team and thrive in a dynamic, people-focused role.
- Qualifications: Experience in customer-facing roles and strong computer skills required.
The predicted salary is between 27498 - 29998 £ per year.
Located in the heart of Broadway High Street, The Lygon Arms is a lively, historic hotel with 86 bedrooms, busy dining outlets, and a public-facing reception welcoming both residents and non-residents throughout the day. We’re looking for a calm, capable and switched-on Receptionist who thrives in a fast-paced, high-footfall environment and enjoys being right at the centre of the action.
The role: This is a busy, multitasking reception where no two moments are the same. You’ll regularly be:
- Welcoming guests arriving from the High Street
- Handling check-ins, check-outs, phone calls and enquiries at the same time
- Supporting non-resident dining guests and visitors
- Thinking on your feet and making sound decisions quickly
- Using hotel systems confidently and accurately
- Remaining calm, polite and professional, even at peak times
You’ll be supported by an experienced team and a Reception Manager who is kind, hands-on, and fully invested in training and looking after her team, especially when the desk is busy.
About you:
- Experience in a busy hotel, reception or customer-facing environment
- Confident using computers and booking systems
- Naturally calm, polite and professional under pressure
- Comfortable dealing with guests from all over the world
- Organised, observant and quick-thinking
- A strong team player who supports colleagues during busy shifts
This role suits someone who enjoys pace, people and problem-solving; not someone looking for a quiet front desk.
Shifts: 5 days out of 7, shifts between 7am – 11pm, including weekends.
What’s in it for you:
- £27,498 salary + service charge (circa £2.5k per year)
- Supportive, long-standing reception team
- Excellent training and development from a committed manager
- Friends & family rates at Iconic Luxury Hotels
- 25% food & beverage discount
- Spa discounts, healthcare cashback & team events
- Employee assistance programme & recognition awards
If you enjoy a busy desk, varied guests, and being part of a strong, supportive front-of-house team, we’d love to hear from you.
Receptionist in Broadway employer: Chewton-Glen-Hotel-
Contact Detail:
Chewton-Glen-Hotel- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Broadway
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Lygon Arms, its services, and the local area. This way, when you chat with guests, you can show off your knowledge and make their experience even better.
✨Tip Number 2
Practice your multitasking skills! Since you'll be handling check-ins, phone calls, and guest enquiries all at once, try simulating a busy reception scenario with friends or family. It’ll help you stay calm and collected when the real deal comes along.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through in interviews. Being personable and approachable is key in a role like this, so don’t hold back!
✨Tip Number 4
Network with current staff! If you can, reach out to people already working at The Lygon Arms. They can give you insider tips on what it’s really like and how to stand out during the hiring process.
We think you need these skills to ace Receptionist in Broadway
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re looking for someone who thrives in a lively environment, so show us how you fit that bill!
Tailor Your Experience: Make sure to highlight any relevant experience you have in busy reception or customer-facing roles. We love seeing how your past experiences can translate into the fast-paced world of The Lygon Arms. Be specific about your skills and how they relate to the job description!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. Remember, we’re juggling a lot at the reception, so clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets to the right people quickly. Plus, it shows you’re keen on joining our team at The Lygon Arms!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Hotel Inside Out
Before your interview, take some time to research The Lygon Arms. Familiarise yourself with its history, services, and the local area. This will not only impress the interviewers but also help you answer questions about how you would handle specific guest situations.
✨Showcase Your Multitasking Skills
Since the role requires juggling multiple tasks, prepare examples from your past experiences where you successfully managed several responsibilities at once. Be ready to discuss how you prioritised tasks and maintained a calm demeanour under pressure.
✨Demonstrate Your People Skills
As a Receptionist, you'll be interacting with guests from all walks of life. Think of scenarios where you provided excellent customer service or resolved conflicts. Share these stories during your interview to highlight your ability to connect with people and handle diverse situations.
✨Practice Common Interview Questions
Anticipate questions related to your experience in busy environments and your approach to problem-solving. Practising your responses can help you feel more confident. Consider role-playing with a friend to simulate the interview experience and refine your answers.