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- Tasks: Lead a dynamic front office team and create unforgettable guest experiences.
- Company: A stylish lifestyle hotel in the heart of Mayfair, redefining luxury.
- Benefits: Competitive salary, annual bonus, enhanced holiday, and wellness events.
- Why this job: Join a vibrant team and make a real impact in luxury hospitality.
- Qualifications: Experience in luxury hospitality and a passion for exceptional service.
- Other info: Career development opportunities and plenty of dandy perks await!
The predicted salary is between 36000 - 60000 £ per year.
Expect the unexpected... Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What is in it for you as Front Office Manager:
- Salary and Tronc package
- Annual bonus linked to KPIs
- HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover
- Complimentary dry cleaning of your uniform & meals on duty
- Career development with recognised training providers
- Friends & family rates across Iconic Luxury Hotels
- 25% discount on all food & beverage
- Wellbeing calendar of events & team socials
- Season ticket loan, cycle-to-work scheme & secure bike storage
- Employee recognition awards, refer-a-friend incentives, seasonal gifts... and plenty more dandy perks along the way!
About you as Front Office Manager:
With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring:
- Experience leading front office or reception teams in luxury hospitality
- A passion for five star service that feels personal and effortless
- The ability to inspire, develop and support your team
- Strong financial acumen combined with an analytic approach and acute decision making abilities
- Quick yet natural rapport-building skills with guests and the team
- Previous knowledge of Opera / Cloud is highly desirable
Key responsibilities of the Front Office Manager (a sprinkling but not limited to):
- As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team
- Take ownership of financial transactions and credit levels, monitoring accuracy for business protection
- Lead from the front, acting as the go to person for guest requests and little unexpected moments
- Take pride in ensuring the welfare of the team plus driving their training and progression
- Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management
- Deliver a highly personalised, polished service that makes every guest feel at home
- Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives
- Maintain excellent working knowledge of all hotel departments for maximum efficiency
- Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office
- Fly the flag high for fire and health and safety for the team and guests
We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Front Office Manager in Westminster employer: Chewton Glen Hotel & Spa
Contact Detail:
Chewton Glen Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to come across as confident and engaging, just like the vibe they’re going for. Prepare a few anecdotes that highlight your experience in luxury hospitality and how you’ve made unforgettable first impressions in the past.
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you’re curious and engaged. Ask about their approach to team development or how they handle guest requests – this will demonstrate your passion for five-star service.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Dandy team!
We think you need these skills to ace Front Office Manager in Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique charm and style shine through! We want to see the real you, so don’t be afraid to inject a bit of wit and warmth into your words. Remember, we’re all about creating unforgettable first impressions!
Tailor Your Experience: Make sure to highlight your experience in luxury hospitality, especially any leadership roles you've had. We’re looking for someone who can inspire and support a team, so share specific examples of how you’ve done this in the past.
Be Financially Savvy: Since financial acumen is key for this role, don’t forget to mention any relevant experience you have with managing budgets or analysing reports. Show us how you’ve used your analytical skills to drive success in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of standing out. It’s the easiest way for us to see your application and get to know you better. So, what are you waiting for? Let’s make some magic happen!
How to prepare for a job interview at Chewton Glen Hotel & Spa
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s ethos and what makes it unique. Research The Mayfair Townhouse, its services, and its target audience. This will help you demonstrate your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
As a Front Office Manager, you’ll need to inspire and lead your team. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts. Highlight your ability to create a positive work environment and how you’ve contributed to team development.
✨Be Guest-Centric
The role is all about delivering exceptional service. Think of specific instances where you went above and beyond for a guest. Be ready to discuss how you would handle unexpected situations and ensure every guest feels valued and at home.
✨Financial Acumen is Key
Brush up on your financial knowledge related to hospitality. Be prepared to discuss how you’ve managed budgets, monitored financial transactions, and achieved KPIs in previous roles. Showing that you can balance guest satisfaction with financial objectives will set you apart.
