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- Tasks: Ensure safety and security while delivering exceptional guest service during night hours.
- Company: Join a luxury hotel known for its outstanding service and team culture.
- Benefits: Enjoy 29 days holiday, team meals, discounts, and health cash plans.
- Why this job: Be part of a dynamic team making guests feel at home in a luxurious setting.
- Qualifications: Strong communication skills and a passion for guest satisfaction.
- Other info: Great opportunities for career growth in a prestigious environment.
The predicted salary is between 30000 - 42000 £ per year.
What's In It For You?
- 29 days holiday including bank holidays
- Regular team events and appreciation days
- Free team meals
- Uniform provided
- Awards of Excellence recognition
- Discount on Spa treatments and products
- 25% discount on all Food & Beverage
- Length of service gifts
- Team referral scheme
- Health cash plan
- Team rate at our Iconic Luxury Hotels
- Friends and Family rate at our Iconic Luxury Hotels
- Employee assistance programme
Aim of the role
To be responsible for ensuring the safety and security of 11 Cadogan Gardens, The Chelsea Townhouse & The Apartments during night hours, while delivering exceptional guest service in line with company standards.
Responsibilities
- To be intuitive and compile a task list to be completed each evening by the Night Staff and be regularly reviewed by the Night Manager.
- To be passionate and take pride in ensuring the well-being, satisfaction and comfort of all guests and to establish a highly personalised style of service and attention to guests.
- To take ownership and ensure all Night Staff are trained to establish a courteous, helpful and friendly attitude to all guests at all times and to use guests' names where appropriate.
- To establish a good working relationship with colleagues and to assist in solving problems and answering questions.
- To be respectful and have a good line of communication with the Late and Early Duty Managers with any ongoing problems or issues.
- Ensure any complaints arising overnight are dealt with in accordance to the Company Standards.
- To be confident that all Night Staff have a full understanding of all computerised systems used across the Hotel.
- To have a comprehensive knowledge of the property to ensure the correct delivery of service if required (location of Housekeeping Items, Fuse Boxes etc).
- To take ownership and oversee the security of the Master Keys, including the receiving and issuing of keys.
- To take ownership and oversee the reception safe when reception staff are not present, receiving of daily banking and floats from other departments.
- To take pride in ensuring all public areas are tidy and meet company standards.
- To be flexible when needed to meet short term demands.
- Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.
- To make sure that the Company Policy and the Vision are followed at all times.
- All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
- To be fully aware of the Hotel's Fire Safety procedures and Health & Safety regulations.
Night Manager employer: Chewton Glen Hotel & Spa
Contact Detail:
Chewton Glen Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the hotel. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Show off your personality during interviews! The Night Manager role is all about guest service, so let your passion for hospitality shine through. Share stories that highlight your experience and how you handle tricky situations.
✨Tip Number 3
Research the hotel inside out! Knowing the ins and outs of 11 Cadogan Gardens will impress the interviewers. Familiarise yourself with their values, services, and any recent news to show you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Night Manager role shine through. We want to see that you’re genuinely excited about ensuring guest satisfaction and creating a welcoming atmosphere.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities listed in the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Personable: In your cover letter, use a friendly tone and address how you would build relationships with guests and colleagues. We value a personable approach, so show us your communication skills and how you’d fit into our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Chewton Glen Hotel & Spa
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their commitment to guest service and how they maintain safety and security. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a Night Manager, you'll need to handle various situations, including guest complaints and security issues. Prepare examples from your past experiences where you've successfully resolved problems or improved guest satisfaction. This will demonstrate your ability to think on your feet and manage challenges effectively.
✨Emphasise Teamwork and Communication
Highlight your ability to work well with others, especially during night shifts when communication is key. Share instances where you've collaborated with colleagues to enhance service or resolve issues. This will show that you value teamwork and can maintain a positive atmosphere even under pressure.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with intoxicated guests or managing staff training. Practice your responses to these scenarios, focusing on how you'd uphold company standards while ensuring guest comfort and safety. This will help you feel more confident during the interview.
