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For Companies At a Glance
- Tasks: Be the welcoming face for guests and manage reception operations.
- Company: Cliveden House is a luxury 5 Red Star hotel in beautiful Berkshire.
- Benefits: Enjoy a competitive salary, team events, discounts, and career development opportunities.
- Why this job: Join a relaxed yet professional team dedicated to exceptional hospitality and guest experiences.
- Qualifications: Experience in hotel reception or similar role, with excellent communication skills.
- Other info: Staff accommodation available and access to exclusive perks at luxury properties worldwide.
The predicted salary is between 25800 - 25800 £ per year.
Cliveden House
Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.
What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.
Hotel Receptionist
We are currently seeking a Receptionist to be the welcoming face and first point of contact for our esteemed guests at Cliveden House. This pivotal role offers an exciting opportunity to contribute to the smooth operation of our reception and ensure an exceptional guest experience. We are looking for an individual with excellent communication skills, a warm and professional demeanour, and a commitment to upholding the highest standards of hospitality.
Our ideal candidate should:
- Possess experience as a hotel receptionist or in a similar front desk role, preferably within a luxury hospitality setting
- Welcome guests with genuine warmth and professionalism, creating a positive and lasting first impression
- Embrace a hands‑on approach in managing guest enquiries, arrivals and departures
- Demonstrate excellent organisational skills, multitasking efficiently to handle various reception operations
- Show a commitment to providing exceptional service, promptly addressing guest needs with courtesy and efficiency
- Display a keen interest in continuous improvement of reception procedures to enhance the overall guest experience
- Be proactive and quick‑thinking, contributing to the efficiency and hospitality of Cliveden House from the moment guests arrive
What’s in it for you?
- £30,820 annual salary (Full time – 40 hours)
- £5,500 estimated annual Tronc (non-contractual)
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Uniform provided
- Staff accommodation available if required
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Discounts on spa treatments and products
- Special gifts based on length of service
- Recommend-a-friend bonus scheme.
- Health cash plan
- Participation in the cycle-to-work scheme
- Access to our employee assistance programme
- Excellent Training and Career Development opportunities
- …and so much more
If you thrive in the fast‑paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!
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Hotel Receptionist employer: Chewton Glen Hotel & Spa
Contact Detail:
Chewton Glen Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with Cliveden House and its unique offerings. Understanding the hotel's history, services, and what sets it apart will help you engage with guests more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being warm and professional, as these qualities are essential for creating a positive first impression at the reception.
✨Tip Number 3
Showcase your organisational skills by volunteering for roles that require multitasking. This could be in any setting, such as event planning or customer service, to demonstrate your ability to handle various tasks efficiently.
✨Tip Number 4
Network with professionals in the hospitality industry. Attend local events or join online forums to connect with others who can provide insights into the role of a hotel receptionist and potentially refer you to opportunities.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a hotel receptionist or in similar front desk roles. Emphasise your communication skills and any previous work in luxury hospitality settings.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and warmth. Mention why you are drawn to Cliveden House and how your values align with their commitment to exceptional hospitality.
Showcase Your Skills: In your application, clearly demonstrate your organisational skills and ability to multitask. Provide examples of how you've effectively managed guest enquiries and created positive experiences in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Chewton Glen Hotel & Spa
✨Showcase Your Warmth
As a hotel receptionist, your first impression is crucial. Make sure to greet the interviewer with a genuine smile and a friendly attitude, reflecting the warm welcome you would offer guests at Cliveden House.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. Highlight your ability to handle guest enquiries efficiently, as this will show your potential employer that you can thrive in a busy reception environment.
✨Emphasise Your Commitment to Exceptional Service
Be ready to discuss specific instances where you went above and beyond for a guest or resolved a challenging situation. This will illustrate your dedication to providing outstanding hospitality, which is key for a role at a luxury hotel.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's culture and team dynamics. This not only shows your interest in the position but also aligns with Cliveden's value of teamwork and creating unforgettable guest experiences.
