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- Tasks: Ensure a 5-star experience for guests and manage hotel operations smoothly.
- Company: A stylish lifestyle hotel in the heart of Mayfair, redefining luxury.
- Benefits: £39,500 package, career development, discounts, and fun team events.
- Why this job: Join a dynamic team and make every guest's stay unforgettable.
- Qualifications: Supervisory experience in reception and a passion for guest service.
- Other info: Flexible shifts and opportunities for growth in a vibrant environment.
The predicted salary is between 31500 - 46500 £ per year.
Expect the unexpected... Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What's in it for you as Duty Manager?
- £39,500 package including Tronc
- 13 month - Fixed Term Contract
- Complimentary dry cleaning of your uniform & meals on duty
- Career development with recognised training providers
- Friends & family rates across Iconic Luxury Hotels
- 25% discount on all food & beverage
- Wellbeing calendar of events & team socials
- Season ticket loan, cycle-to-work scheme & secure bike storage
- Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!
Duty Manager - About you
- Confidence in dealing with queries from guests, managers and colleagues
- Enjoy making fast paced decisions with accuracy and care
- Previous experience in reception at supervisory level minimum is required
- Drive and passion to seek out opportunities to go above and beyond for our guests
- Enthusiasm and commitment to your work and communication with colleagues
- Opera Cloud knowledge would be highly desirable
- Adept at multi-tasking
- A keen eye for detail, organisational skills and a flexible attitude
Aim of the Duty Manager role
To ensure the wellbeing and 5 star experience of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty.
Key responsibilities of the Duty Manager:
- Ensuring you are prepared for every shift with faultless hotel knowledge
- Show passion for your guests’ experience by attending daily briefings to learn about special occasions, requirements and VIP guests
- Take ownership in dealing with a varied day from breakfast to busy checkouts
- Ensuring all guests receive prompt service and guidance relating to their stay
- Be confident in handling guest requirements, special requests and complaints
- Awareness of all health & safety requirements, including fire marshal duties and fire walks
- Be flexible in covering all departments and offer support regarding the team to ensure they are equipped for service
- Take ownership in the smooth running of all departments during your shift
- Cover reception/ night shifts if required
We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now!
Duty Manager - Fixed Term employer: Chewton Glen Hotel & Spa
Contact Detail:
Chewton Glen Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Fixed Term
✨Tip Number 1
Get to know the hotel inside out! Before your interview, do a bit of research on The Mayfair Townhouse. Familiarise yourself with its unique offerings and vibe. This will not only impress the interviewers but also help you feel more confident when discussing how you can contribute to the team.
✨Tip Number 2
Show off your people skills! As a Duty Manager, you'll be dealing with guests and staff alike. During your interview, share examples of how you've gone above and beyond for customers in the past. We love hearing about those moments that made a difference!
✨Tip Number 3
Be ready to think on your feet! The hospitality industry is fast-paced, so prepare for situational questions. Think about how you'd handle unexpected challenges or guest complaints. Show us your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our Dandy team. We can't wait to see what you bring to the table!
We think you need these skills to ace Duty Manager - Fixed Term
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We’re looking for engaging and witty individuals, so don’t be afraid to show us who you are. A touch of creativity can make your application stand out from the crowd.
Tailor Your Experience: Make sure to highlight your previous experience in reception or supervisory roles. We want to see how your skills align with our expectations for the Duty Manager position. Be specific about your achievements and how they relate to providing a 5-star guest experience.
Be Detail-Oriented: Pay attention to the details in your application. From spelling and grammar to formatting, a polished application reflects your keen eye for detail—something we value highly at The Mayfair Townhouse. Double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our Dandy team!
How to prepare for a job interview at Chewton Glen Hotel & Spa
✨Know Your Hotel Inside Out
Before your interview, make sure you’re familiar with The Mayfair Townhouse's unique offerings and values. Understand what sets it apart from other hotels in London, especially its blend of luxury and character. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your People Skills
As a Duty Manager, you'll be dealing with guests and colleagues alike. Prepare examples of how you've successfully handled guest queries or complaints in the past. Highlight your ability to remain calm under pressure and your passion for providing exceptional service.
✨Demonstrate Flexibility and Multi-tasking
The role requires a keen eye for detail and the ability to juggle multiple tasks. Think of specific instances where you’ve had to adapt quickly to changing situations or manage several responsibilities at once. This will show that you can thrive in a fast-paced environment.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and opportunities for career development. This not only shows your interest but also helps you gauge if this is the right fit for you.
