Contracts Manager

You will lead from the front to ensure exceptional standards in safety, service delivery, and financial performance, while identifying and acting on opportunities to expand our presence across the region.

Responsibilities of a Contracts Manager

• Operational Management
  • Take ownership of programme delivery, ensuring effective scheduling and deployment of TM crews.
  • Monitor day-to-day operational performance, resolving issues quickly and efficiently.
  • Ensure all works are delivered in line with contract requirements and industry best practice.
  • Oversee plant, vehicle usage, and depot resource management to maximise efficiency.
  • Provide leadership and direction to coordination teams, supporting their development and performance.
  • Work closely with supervisors and coordinators to deliver a consistently high-quality service.
• Commercial & Financial Responsibility
  • Take accountability for contract financial performance, effectively managing costs and expenditure.
  • Maintain a clear understanding of the commercial position of each contract.
  • Drive productivity and optimise resource utilisation to enhance profitability.
  • Support forecasting, budgeting, and performance reporting to meet business targets.
• Customer Relationship Management
  • Build and develop strong, long-term relationships with existing clients to secure repeat business.
  • Deliver an excellent customer experience through high standards of service and communication.
  • Engage proactively with customers to understand their needs and expectations.
  • Respond to customer queries and challenges professionally, ensuring swift resolution.
• Business Development
  • Identify and pursue new business opportunities within the region.
  • Develop relationships with prospective customers to support business growth.
  • Actively follow up on leads generated across the wider Chevron business.
  • Support the Senior Contracts Manager in driving regional growth strategies.
• Health & Safety Leadership
  • Champion a strong safety culture, ensuring all works are delivered in full compliance with Chevron procedures.
  • Ensure all operatives are fully trained, competent, and fit for duty.
  • Carry out regular site visits to promote and verify safe working practices.
  • Deliver engaging safety briefings, toolbox talks, and updates on contract methodologies.
  • Act as a visible leader in driving continuous safety improvements.
• Relationships
  • External
    • Build, develop, and maintain strong, long-lasting relationships with customers.
    • Work collaboratively with clients to understand their requirements, expectations, and perceptions of service delivery.
  • Internal
    • Communicate effectively across all levels, including senior managers, supervisors, coordinators, and operatives.
    • Lead, motivate, and support depot teams to consistently deliver a high-quality service.
• Qualifications
  • Proven experience within traffic management, highways, or utility maintenance environments.
  • Right to work in the UK unsponsored.
  • Strong understanding of the highways and utilities sector, with the ability to apply this knowledge in a fast-paced operational setting.
  • Commercially aware, with experience managing contract performance and P&L elements.
  • Confident communicator with strong presentation and stakeholder engagement skills.
  • Ability to thrive in a fast-moving, high-performing team environment.
  • Strong networking and relationship-building capabilities, both internally and externally.
  • Full UK driving licence with no more than 6 points and no bans in 5 years.
• Desirable
  • IOSH Managing Safely, SSSTS, SMSTS, or equivalent health and safety qualifications.
  • Lantra Sector Scheme qualifications (12a/b, 12d, TSCO).
  • Experience using TM design CAD software.
  • TTME qualification.
  • Additional commercial or business management qualifications.

Ready to take the next step? If you're looking for an opportunity where you can lead, influence, and grow within a fast-paced, high-performing organisation, we'd love to hear from you. Chevron TM believe the skills, capabilities and talents of our people are the key to our success. We benefit enormously from the diversity and variety of our workforce and are fully committed to maintaining and encouraging this diversity. The richer the mix of people, skills and cultures, the greater the range of inputs, viewpoints and experiences. Because of this, Chevron TM is fully committed to being an equal opportunity employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.

Salary and Benefits

• Attractive package with benefits, subject to experience.
• Hours: 40 hpw, Mon-Fri.
• Guaranteed hours with Chevron-supported contracts.
• UK's No.1 Traffic Management company.
• Car allowance.
• 25 days' holiday + bank holidays + birthday off.
• Health, well-being, and family support.
• Career development and paid volunteer days.
• Save money with Fill Your Boots and flexible schemes.
• Access to Cycle & Electric Car Scheme.
• Life assurance and access to a GP 24/7, all accessible through an app!