Helicopter Operations Manager in Biggin Hill

Location Biggin Hill

Discipline: Aerospace & Aviation, Management & Executive Search

Job type: Permanent

Contact name: Kerry Pollard

Contact email: k.pollard@chevron.org.uk

Job ref: 38942

Published: about 1 month ago

Role: Helicopter Operations Manager

Location: Biggin Hill

Salary: DOE

Our client is looking for an experienced Helicopter Operations Manager to oversee and coordinate all aspects of their ground operations. This role is critical in ensuring smooth day-to-day operations, managing a high-performing team, and delivering exceptional service to clients. You will act as a key liaison between clients, flight crews, and operational staff, ensuring compliance with aviation regulations and company standards.

Key Responsibilities

• Client Communication: Serve as the primary point of contact for clients, ensuring excellent customer service and handling all operational queries.
• Flight Coordination: Manage and book flights, ensuring timely and efficient scheduling.
• Team Leadership: Lead and manage the ground operations team, providing guidance, training, and performance management to ensure operational excellence.
• Operational Planning: Oversee daily ground operations, including aircraft handling, logistics, and coordination with flight crews.
• Safety & Compliance: Ensure all operations comply with safety standards, company policies, and aviation regulations.
• Charter Management: Coordinate charter helicopter flights, liaising with clients and internal teams to deliver a seamless experience.
• Problem Solving: Address operational challenges promptly and effectively to maintain service quality and client satisfaction.

Skills & Experience

• Proven experience in aviation operations or a similar role within the aviation industry.
• Strong knowledge of regulatory requirements and operational compliance.
• Excellent communication and client relationship management skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Strong organisational and problem-solving skills.
• Proficiency in flight booking systems and operational planning tools.