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- Tasks: Manage guest check-ins, provide tailored assistance, and ensure a secure environment overnight.
- Company: Join the award-winning team at Cheval Knightsbridge, a luxury serviced apartment provider.
- Benefits: Competitive salary, annual leave, career coaching, and discounted stays for you and your loved ones.
- Other info: Ongoing training and genuine opportunities for career progression await you.
- Why this job: Be the first and last point of contact, creating memorable experiences for guests in a premium setting.
- Qualifications: Experience in luxury service, strong communication skills, and proficiency in IT.
The predicted salary is between 30000 - 40000 £ per year.
Cheval Knightsbridge are currently recruiting a Night Receptionist to join the Front Office team of our luxury serviced apartments. Our apartments are situated in various locations around the Knightsbridge village, each boasting its own personality and style of decor. Our Front Office team is at the heart of the guest experience, delivering exceptional, five-star service and creating memorable moments that reflect the quality and elegance of our brand.
As our Night Receptionist, you will play a pivotal role in ensuring guests enjoy a seamless, secure, and enjoyable stay from the moment they arrive until departure. Your responsibilities will include:
- Managing check-ins and check-outs
- Allocating apartments
- Supporting guest account management
- Providing tailored information, recommendations, and assistance throughout their stay
- Responding to queries and resolving concerns with professionalism
- Ensuring the building remains safe, calm, and secure for all guests
- Completing night audit reporting and ensuring the accuracy of daily financial transactions
- Reconciling accounts and preparing handover reports
- Handling enquiries and processing payments
- Generating bills and maintaining a reassuring presence during quiet hours
We are passionate about growth and development. You will receive ongoing training, the chance to broaden your skills across a luxury hospitality environment, and genuine opportunities to progress your career within our five-star team.
If you are a people-focused professional who thrives in a premium environment and enjoys delivering exceptional service, we would love to welcome you to our team. We want you to apply for this role if you:
- Take pride in what you do
- Have a friendly, professional, and warm manner
- Can build excellent relationships with guests
- Have a good knowledge of London
- Have previous experience in a luxury service environment
- Proficiency in IT skills (Word, Outlook, Internet) and knowledge of a Property Management System (PMS)
- Good written and spoken English
- Excellent communication skills
- Flexible attitude
- Strong customer service skills
- Ability to perform manual handling tasks
- Ability to work independently or within a small team
In return for your passion and drive to succeed, we can offer you:
- A competitive salary + Service charge
- 22 days annual leave plus public holidays (increases with every year of service up to year 5)
- Additional day off to celebrate birthday (or employment anniversary)
- Life Assurance
- Contribution to personal pension (after 3 months)
- Season Ticket Loan
- Learning and development opportunities
- Career coaching and progression
- Health and wellbeing support
- Discounted stays at Cheval for colleagues, friends, and family
- Discounted stays at properties within the GHA portfolio
- An inclusive and supportive working environment
- And many more benefits!
If you have the passion and drive to succeed, and thrive on being the best you can, then look no further and apply for our Night Receptionist role now!
Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Night Receptionist (42hours 4on4off shift pattern) in London employer: Cheval Knightsbridge
Contact Detail:
Cheval Knightsbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist (42hours 4on4off shift pattern) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role at Cheval Knightsbridge.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your friendly and professional manner shine through. Remember, they’re looking for someone who can build excellent relationships with guests, so be yourself and showcase your passion for service.
✨Tip Number 3
Do your homework! Familiarise yourself with Cheval Knightsbridge and its unique offerings. Knowing the ins and outs of their luxury apartments will not only impress them but also help you answer questions more confidently during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our award-winning team. Don’t miss out on this opportunity!
We think you need these skills to ace Night Receptionist (42hours 4on4off shift pattern) in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Night Receptionist role. Highlight your experience in luxury service environments and any relevant skills that match what we’re looking for, like IT proficiency and customer service expertise.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at Cheval Knightsbridge.
How to prepare for a job interview at Cheval Knightsbridge
✨Know the Company Inside Out
Before your interview, take some time to research Cheval Knightsbridge and its unique offerings. Familiarise yourself with their luxury serviced apartments and the exceptional service they provide. This knowledge will help you demonstrate your genuine interest in the role and show that you understand the brand's commitment to excellence.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Prepare examples from your previous experience where you've gone above and beyond to deliver outstanding customer service. Highlight your ability to handle queries and resolve concerns professionally, as this will be crucial in making a lasting impression on guests.
✨Demonstrate Your IT Proficiency
Since the role requires proficiency in IT skills and knowledge of a Property Management System (PMS), be ready to discuss your experience with relevant software. If you have specific examples of how you've used technology to enhance guest experiences or streamline operations, share those during the interview.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and how you handle challenging situations. Think about scenarios where you've had to manage difficult guests or unexpected issues during your shifts. Practising your responses will help you feel more confident and articulate during the interview.