At a Glance
- Tasks: Coordinate housekeeping for luxury residences and ensure top-notch cleanliness.
- Company: Join the award-winning Cheval Collection, known for its excellence in hospitality.
- Benefits: Competitive salary, 30 days leave, sick pay, and discounts for friends and family.
- Other info: Opportunities for learning and development in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Supervisory experience in luxury settings and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Cheval Collection is currently recruiting a Housekeeping Office Coordinator for a cluster role. You will be responsible for all the housekeeping coordination for two of our residences, Cheval Knightsbridge and Cheval Phoenix House. As the Housekeeping Office Coordinator, you will serve as the first point of contact for guests and other departments regarding housekeeping.
You will organise the housekeeping team to ensure all apartments are cleaned promptly. Using the workforce management software, you will manage shift coverage and analyse data. Coordination with housekeeping supervisors and external contractors, as well as liaising with Reservations for scheduling maintenance, will be key. You will allocate work, prepare daily section sheets, and assist with cleaning when needed.
Maintaining housekeeping supplies, reporting and following up on maintenance issues, and addressing guest queries and complaints promptly are crucial tasks. You will ensure show apartments are ready for potential guests, perform administrative tasks, and manage timesheets. Keeping departmental notice boards updated, handling lost property, and ensuring the security of keys are part of the role. Compliance with internal policies and procedures, placing orders, and contributing to the management team will also be expected.
We want you to apply for this role if you have:
- Supervisory experience in a 5 star or luxury environment
- The ability to delegate and prioritise workload of self and others
- Experience in maintaining high levels of cleanliness
- Take pride in what you do
- A good eye for detail
- A confident communicator
- A positive attitude in everything you do
In return we can offer you:
- A competitive salary + Service Charge
- Company Sick pay
- 30 days annual leave (increasing with service, including bank holidays), additional day for Birthday and Volunteering
- Life Assurance
- Contribution to personal pension (after 3 months)
- Season Ticket Loan
- Learning and Development programs
- Colleague, Family and Friends Discount Rates
- Long Service Recognition
- And many more benefits!
If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Housekeeping Office Coordinator role now!
Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Housekeeping Office Coordinator in London employer: Cheval Knightsbridge
Cheval Collection is an exceptional employer, offering a vibrant work culture that values teamwork and excellence in service. As a Housekeeping Office Coordinator, you will enjoy competitive salaries, generous annual leave, and opportunities for personal development, all while working in prestigious residences in London. With a focus on employee well-being and recognition, Cheval Collection fosters an environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Office Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Cheval Collection or similar places. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills during the interview! Be ready to share specific examples of how you've managed housekeeping teams or handled guest complaints. We want to see that you can keep things running smoothly!
✨Tip Number 3
Prepare some questions for your interview. Ask about the team dynamics or how they handle busy periods. This shows you're genuinely interested and helps you figure out if it's the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housekeeping Office Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience in a luxury environment and any relevant housekeeping coordination roles you've had.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for maintaining high cleanliness standards and your ability to delegate tasks effectively. This is your chance to show us your personality and why you’d be a great fit for our team!
Show Off Your Communication Skills:Since you'll be the first point of contact for guests and other departments, make sure to emphasise your confident communication style in your application. We want to see how you handle guest queries and complaints with a positive attitude.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Cheval Knightsbridge
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Housekeeping Office Coordinator, especially around managing shift coverage and liaising with other departments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Experience
Be ready to discuss your supervisory experience in a luxury environment. Think of specific examples where you've successfully delegated tasks or maintained high cleanliness standards. This will demonstrate your ability to handle the demands of the role and give the interviewer confidence in your skills.
✨Communicate Clearly
As a first point of contact for guests and other departments, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions about handling guest queries or complaints, so you can showcase your positive attitude and problem-solving skills.
✨Bring Questions to the Table
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the software you'll be using, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
