At a Glance
- Tasks: Transform enquiries into unforgettable stays and maximise revenue through effective negotiation.
- Company: Join a passionate team at Cheval Maison, known for exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth in hospitality.
- Other info: Fast-paced environment with a focus on innovation and guest satisfaction.
- Why this job: Be the voice of our brand and create memorable experiences for guests.
- Qualifications: Strong communication skills and a knack for building relationships.
The predicted salary is between 25000 - 30000 £ per year.
Cheval Gloucester Park and Lexham Garden by Cheval Maison are looking for a dynamic Reservations Executive to join our passionate team and be the voice of our brand. This is your chance to play a key role in creating exceptional guest experiences while driving revenue and building lasting relationships.
As a Reservations Executive, you'll transform enquiries into memorable stays across multiple channels: phone, web, OTAs, corporate accounts, agent accounts, direct and VIP guests, WhatsApp, and online portals. You'll negotiate incoming reservations and extensions with efficiency and profitability, ensuring every opportunity is maximised.
Your role goes beyond reservations: you'll provide timely, accurate information to operational teams, supporting General Managers, Operations and Front Office Managers, and the Commercial Team to guarantee a seamless guest journey. You'll deliver personalized service, anticipate guest needs, and assist with the daily operations of the Reservations department all while contributing to the success of a fast-paced, innovative hospitality brand.
Key Responsibilities:
- Negotiating stays and extensions with a focus on maximizing revenue, conversion, and guest satisfaction.
- Providing accurate, timely updates on guest requests and preferences; maintain up-to-date records in PMS (Opera Cloud) and Microsoft Office tools.
- Collaborating with the operational teams to ensure a seamless guest experience.
Reservations Executive employer: Cheval Gloucester Park
Cheval Maison offers a vibrant work environment where creativity and passion for hospitality thrive. As a Reservations Executive, you will benefit from a supportive culture that prioritises employee growth and development, alongside competitive remuneration and unique perks associated with working in the heart of London. Join us to be part of a team that values exceptional service and fosters lasting relationships with both guests and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Cheval Maison or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for in a Reservations Executive.
✨Tip Number 2
Practice your pitch! When you get the chance to speak with hiring managers or recruiters, be ready to showcase how your skills can transform enquiries into memorable stays. Highlight your experience with negotiation and guest satisfaction—it’s all about making that connection!
✨Tip Number 3
Stay sharp on your PMS knowledge! Familiarise yourself with Opera Cloud and other tools mentioned in the job description. Being able to talk confidently about these systems will show you’re ready to hit the ground running and support the team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dynamic team at Cheval Maison. Let’s make those exceptional guest experiences happen together!
We think you need these skills to ace Reservations Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how excited you are about creating exceptional guest experiences and being part of our dynamic team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. Mention specific skills that align with the role, like your ability to negotiate reservations or provide personalised service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cheval Gloucester Park
✨Know the Brand Inside Out
Before your interview, make sure you research Cheval Maison thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Executive, communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to be the voice of the brand.
✨Highlight Your Negotiation Experience
Since negotiating stays and extensions is a big part of the role, come prepared with specific examples of successful negotiations you've conducted. Discuss how you maximised revenue while ensuring guest satisfaction, as this will directly relate to the responsibilities of the position.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to anticipate guest needs. Think about potential situations you might encounter in the role and how you would handle them. This will show your proactive approach and readiness to contribute to a seamless guest journey.
