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- Tasks: Manage guest check-ins, provide assistance, and ensure a secure environment overnight.
- Company: Join a luxury serviced apartment brand known for exceptional guest experiences.
- Benefits: Competitive salary, annual leave, birthday off, and career development opportunities.
- Why this job: Be the face of luxury hospitality and create memorable moments for guests.
- Qualifications: Experience in luxury service, strong communication skills, and IT proficiency.
- Other info: Enjoy discounted stays and a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Cheval Gloucester Park are currently recruiting a Night Receptionist to join the Front Office team of our luxury serviced apartments. Our Front Office team is at the heart of the guest experience. As the first and last point of contact, we take pride in delivering exceptional, five-star service and creating memorable moments that reflect the quality and elegance of our brand. Every interaction is an opportunity to showcase our commitment to excellence and leave a lasting impression.
As our Night Receptionist, you will play a pivotal role in ensuring guests enjoy a seamless, secure, and enjoyable stay from the moment they arrive until departure. Your responsibilities will include:
- Managing check-ins and check-outs
- Allocating apartments
- Supporting guest account management
- Providing tailored information, recommendations, and assistance throughout their stay
- Responding to queries and resolving concerns with professionalism
- Ensuring the building remains safe, calm, and secure for all guests
- Completing night audit reporting
- Ensuring the accuracy of daily financial transactions
- Reconciling accounts
- Preparing handover reports
- Guaranteeing the smooth transition into the next operational day
From handling enquiries and processing payments to generating bills and maintaining a reassuring presence during quiet hours, your contribution will be vital to the guest experience and the overall operation of our luxury apartments.
We are passionate about growth and development. You will receive ongoing training, the chance to broaden your skills across a luxury hospitality environment, and genuine opportunities to progress your career within our five-star team. If you are a people-focused professional who thrives in a premium environment and enjoys delivering exceptional service, we would love to welcome you to our team.
We want you to apply for this role if, when it comes to work, you:
- Take pride in what you do
- Have a friendly, professional and warm manner
- Can build excellent relationships with guests
- Have a good knowledge of London
- Have previous experience in a luxury service environment
- Proficiency in IT skills (Word, Outlook, Internet) and Knowledge of a Property Management System (PMS)
- Good written and spoken English
- Excellent communication skills
- Flexible attitude
- Strong customer service skills
- Ability to perform manual handling tasks
- Ability to work independently or within a small team
In return for your passion and drive to succeed we can offer you:
- A competitive salary + Service charge
- 22 days annual leave plus public holidays (increases with every year of service up to year 5)
- Additional day off to celebrate birthday (or employment anniversary)
- Life Assurance
- Contribution to personal pension (after 3 months)
- Season Ticket Loan
- Learning and development opportunities
- Career coaching and progression
- Health and wellbeing support
- Discounted stays at Cheval for colleagues, friends and family
- Discounted stays at properties within the GHA portfolio
- An inclusive and supportive working environment
- And many more benefits
If you have the passion and drive to succeed, and thrive on being the best you can and want to join an award winning team then look no further and apply for our Night Receptionist role now.
Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Night Receptionist (42hours 4on4off shift pattern) employer: Cheval Gloucester Park
Contact Detail:
Cheval Gloucester Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist (42hours 4on4off shift pattern)
✨Tip Number 1
Make sure to research Cheval Gloucester Park and their values before your interview. Knowing their commitment to five-star service will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice your communication skills! As a Night Receptionist, you'll need to be friendly and professional. Role-play common guest scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your IT skills during the interview. Mention any experience with Property Management Systems or similar software, as this will highlight your readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team at Cheval.
We think you need these skills to ace Night Receptionist (42hours 4on4off shift pattern)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. Remember, we’re looking for someone who can deliver that five-star service!
Tailor Your CV: Make sure your CV is tailored to the Night Receptionist role. Highlight your previous experience in luxury service environments and any relevant skills, like IT proficiency or knowledge of London. This will help us see how you fit into our team at Cheval Gloucester Park.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our award-winning team!
How to prepare for a job interview at Cheval Gloucester Park
✨Know the Company Inside Out
Before your interview, take some time to research Cheval Gloucester Park. Understand their values, the luxury service they provide, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first and last point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond to deliver exceptional service. Highlight your ability to handle queries and resolve concerns with professionalism, as this is crucial for the role.
✨Demonstrate Your IT Proficiency
Since the job requires proficiency in IT skills and knowledge of a Property Management System (PMS), be ready to discuss your experience with relevant software. If you have specific examples of how you've used technology to enhance guest experiences or streamline operations, make sure to mention those!
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as a guest complaint or a security issue during the night shift. Think through potential scenarios and how you would respond, focusing on maintaining a calm and secure environment while ensuring guest satisfaction.
