At a Glance
- Tasks: Lead a dynamic reservations team and convert inquiries into sales for luxury properties.
- Company: Join Cheval Collection, a growing brand in luxury hospitality.
- Benefits: Enjoy competitive salary, 30 days leave, and career progression opportunities.
- Other info: Hybrid working available with excellent training and development support.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in luxury reservations and strong team leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Cheval Collection are looking for a Reservations Team Leader to support our central reservations team. Our central reservations team of 6 reservations professionals provides a support sales service for our 11 luxury properties in London and Dubai. Cheval Collection is a company focused on international growth and evolving our brands.
As a Reservations Team Leader, you will have proven experience as a Reservations Executive in a fast-paced environment and be ready to take your career to the next level. You will have a good understanding of sales and reservations operations and optimising revenue via yield management in the 5-star luxury market. You will work closely with the Head of Reservations to promote a sales-driven culture within the reservations team, ensuring all enquiries are converted into sales and that revenue targets are achieved.
A large part of your role will involve supervising, guiding, and training a team of 6 reservations executives based at our Cheval Global Office. You will also liaise and work closely with our on-property reservations executives. You will be a systems super user and will be responsible for training new starters. You will ensure that the team performs to company standards and that all guests receive an excellent guest experience.
We cover reservations 7 days a week between the hours of 8am and 8pm, so a varied shift pattern including weekends is expected.
As Reservations Team Leader, some of your duties will include:
- Working as part of the reservations team to take reservation enquiries and convert them to sales
- Conducting daily team briefings and adjusting team priorities throughout the day
- Coaching and supporting the reservations team on a day-to-day basis
- Ensuring service excellence, standards, and sales culture within the team
- Compiling key sales and product information and communicating with the team
- Establishing and maintaining good relationships with key agents, bookers, and corporate contacts
We would love to hear from you if you:
- Are an experienced reservation agent from a luxury hospitality business (hotels or apartments)
- Are an inspirational team leader with experience in supervising and training
- Have an excellent eye for detail with a passion for service excellence and delivery
- Are committed to maximising revenue and making every sales connection count
- Enjoy connecting with people and building relationships
- Have a positive attitude in everything you do
- Possess strong communication skills at all levels
In return we can offer you:
- Competitive salary
- Performance recognition
- 30 days annual leave (increasing with service, including public holidays)
- Life Assurance
- Career progression
- Health & Wellbeing support programme
- Discounted accommodation
- Refer a friend bonus
- Season Ticket Loan
- Tuition support funding
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- Learning & Development opportunities
- And many more benefits!
If you thrive on being the best you can and want to join our award-winning team, then look no further and apply now!
Helpful to know: The role is based at 114a Cromwell Road, London with the opportunity for hybrid working. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Reservations Team Leader in London employer: Cheval Collection
Cheval Collection is an exceptional employer that prioritises employee growth and development within a vibrant work culture. As a Reservations Team Leader, you will benefit from competitive salaries, extensive annual leave, and a supportive health and wellbeing programme, all while working in the heart of London. Join our award-winning team and enjoy unique opportunities for career progression and personal development in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Cheval Collection. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of yield management and sales strategies. Show us you understand how to optimise revenue in the luxury market – it’ll definitely impress the hiring team!
✨Tip Number 3
Practice your leadership skills! Think about examples where you've successfully coached or trained a team. We want to see how you can inspire others to achieve service excellence and hit those revenue targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reservations Team Leader in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reservations Team Leader role. Highlight your experience in luxury hospitality and any leadership roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Sales Skills:Since this role is all about converting enquiries into sales, don’t forget to showcase your sales achievements. Use numbers and examples to demonstrate how you've maximised revenue in previous positions. We love a good success story!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for service excellence and your leadership style. Let us know why you’re excited about joining our team and how you can contribute to our sales-driven culture.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cheval Collection
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of reservations systems and yield management. Familiarise yourself with Cheval Collection's properties and their unique selling points. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Reservations Team Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully coached or trained others in the past. Highlight any specific achievements that showcase your leadership style and how it aligns with creating a sales-driven culture.
✨Emphasise Customer Experience
Since guest experience is key in luxury hospitality, be ready to discuss how you've ensured service excellence in previous roles. Share specific instances where you went above and beyond to meet customer needs, and how you plan to instil this mindset within your team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
