At a Glance
- Tasks: Lead a dynamic reservations team and convert inquiries into sales for luxury properties.
- Company: Join Cheval Collection, a growing brand in luxury hospitality.
- Benefits: Enjoy competitive salary, 30 days leave, and career progression opportunities.
- Other info: Hybrid working available with excellent training and development support.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in luxury reservations and strong team leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Cheval Collection are looking for a Reservations Team Leader to support our central reservations team. Our central reservations team of 6 reservations professionals provides a support sales service for our 11 luxury properties in London and Dubai. Cheval Collection is a company focused on international growth and evolving our brands.
As a Reservations Team Leader, you will have proven experience as a Reservations Executive in a fast-paced environment and be ready to take your career to the next level. You will have a good understanding of sales and reservations operations and optimising revenue via yield management in the 5-star luxury market. You will work closely with the Head of Reservations to promote a sales-driven culture within the reservations team, ensuring all enquiries are converted into sales and that revenue targets are achieved.
A large part of your role will involve supervising, guiding, and training a team of 6 reservations executives based at our Cheval Global Office. You will also liaise and work closely with our on-property reservations executives. You will be a systems super user and will be responsible for training new starters. You will ensure that the team performs to company standards and that all guests receive an excellent guest experience.
We cover reservations 7 days a week between the hours of 8am and 8pm, so a varied shift pattern including weekends is expected.
As Reservations Team Leader, some of your duties will include:
- Working as part of the reservations team to take reservation enquiries and convert them to sales
- Conducting daily team briefings and adjusting team priorities throughout the day
- Coaching and supporting the reservations team on a day-to-day basis
- Ensuring service excellence, standards, and sales culture within the team
- Compiling key sales and product information and communicating with the team
- Establishing and maintaining good relationships with key agents, bookers, and corporate contacts
We would love to hear from you if you:
- Are an experienced reservation agent from a luxury hospitality business (hotels or apartments)
- Are an inspirational team leader with experience in supervising and training
- Have an excellent eye for detail with a passion for service excellence and delivery
- Are committed to maximising revenue and making every sales connection count
- Enjoy connecting with people and building relationships
- Have a positive attitude in everything you do
- Possess strong communication skills at all levels
In return we can offer you:
- Competitive salary
- Performance recognition
- 30 days annual leave (increasing with service, including public holidays)
- Life Assurance
- Career progression
- Health & Wellbeing support programme
- Discounted accommodation
- Refer a friend bonus
- Season Ticket Loan
- Tuition support funding
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- Learning & Development opportunities
- And many more benefits!
If you thrive on being the best you can and want to join our award-winning team, then look no further and apply now!
Helpful to know: The role is based at 114a Cromwell Road, London with the opportunity for hybrid working. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Reservations Team Leader in London employer: Cheval Collection
Cheval Collection is an exceptional employer that prioritises employee growth and development within a vibrant work culture. As a Reservations Team Leader, you will benefit from competitive salaries, extensive annual leave, and a supportive health and wellbeing programme, all while working in the heart of London. Join our award-winning team and enjoy unique opportunities for career progression and personal development in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Team Leader in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cheval Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cheval Collection
Don't be shy about reaching out to Cheval Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Team Leader in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cheval Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cheval Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
