At a Glance
- Tasks: Lead a dynamic reservations team, converting inquiries into sales and ensuring top-notch guest experiences.
- Company: Join Cheval Collection, a growing luxury hospitality brand with properties in London, Edinburgh, and Dubai.
- Benefits: Enjoy competitive salary, annual bonus, 30 days leave, health support, and career progression opportunities.
- Other info: Hybrid working available; must be eligible to work in the UK.
- Why this job: Be part of an award-winning team that values service excellence and offers a vibrant work culture.
- Qualifications: Experience in luxury hospitality, strong leadership skills, and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
Cheval Collection is looking for a Reservations Team Leader to support our central reservations team.
Our central reservations team of six professionals provides a support‑sales service for our 11 luxury properties in London and Dubai. Cheval Collection is focused on international growth and evolving our brands.
As a Reservations Team Leader you will have proven experience as a Reservations Executive in a fast‑paced environment and be ready to take your career to the next level. You will have a good understanding of sales and reservations operations and optimising revenue via yield management in the 5‑star luxury market. You will work closely with the Head of Reservations to promote a sales‑driven culture within the reservations team, ensuring all enquiries are converted into wins and revenue targets are achieved.
A large part of your role as a Reservations Team Leader is to supervise, guide and train a team of six reservations executives based at our Cheval Global Office. You will also liaise and work closely with our on‑property reservations executives. You will be a systems super user and will be responsible for training new starters. You will ensure that the team performs to company standards and that all guests receive an excellent experience.
We cover reservations seven days between the hours of 8 am and 8 pm, so a varied shift pattern is expected including weekends.
As Reservations Team Leader, some of your duties will include
- Working as part of the reservations team to take reservations enquiries and convert them to sales
- Conducting daily team briefings and adjusting team priorities throughout the day
- Coaching and supporting the reservations team on a day‑to‑day basis
- Ensuring service excellence, standards and sales are the culture within the team
- Compiling key sales and product information and communicating with the team
- Establishing and maintaining good relationships with key agents, bookers and corporate contacts
We would love to hear from you if
- You are an experienced reservation agent from a luxury hospitality business (hotels or apartments)
- You are an inspirational team leader with experience in supervising and training
- You have an excellent eye for detail with a passion for service excellence and delivery
- You are committed to maximising revenue and making every sales connection count
- You enjoy connecting with people and building relationships
- You have a positive attitude in everything you do
- You possess strong communication skills at all levels
In return we can offer you
- Competitive salary
- Performance recognition
- 30 days annual leave (increasing with service, including public holidays)
- Life Assurance
- Career progression
- Health & Wellbeing support programme
- Discounted accommodation
- Refer a friend bonus
- Season Ticket Loan
- Tuition support funding
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- Learning & Development opportunities
And many more benefits.
If you thrive on being the best you can and want to join our award‑winning team, look no further and apply now.
Helpful to know
The role is based at 114a Cromwell Road, London with the opportunity for hybrid working.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
A basic disclosure (DBS Check) will be requested in the event of a position being offered.
#J-18808-LjbffrReservations Team Leader in London employer: Cheval Collection Ltd
Cheval Collection is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee development. As a Reservations Team Leader in London, you will benefit from competitive salaries, generous annual leave, and numerous growth opportunities within our expanding luxury hospitality brand. Join our award-winning team and enjoy a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Team Leader in London
✨Tip Number 1
Familiarise yourself with the luxury hospitality market, especially in reservations and yield management. Understanding the nuances of this sector will help you speak confidently about how you can optimise revenue and enhance guest experiences during your interview.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully trained and motivated teams in the past. Think of specific examples where your coaching led to improved performance or sales results, as this will demonstrate your capability as a team leader.
✨Tip Number 3
Network with professionals in the luxury hospitality industry, particularly those who have experience in reservations. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you build relationships with key agents and corporate contacts. Be ready to share strategies you've used to maintain these relationships and how they contributed to achieving sales targets.
We think you need these skills to ace Reservations Team Leader in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Reservations Agent, especially in luxury hospitality. Emphasise any leadership roles or training experiences you've had, as these are crucial for the Reservations Team Leader position.
Craft a Compelling Cover Letter:In your cover letter, express your passion for service excellence and detail how your skills align with the responsibilities of the role. Mention specific examples of how you've maximised revenue or improved team performance in previous positions.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure that your application reflects your ability to connect with people. Use clear and concise language, and consider including examples of successful relationships you've built with clients or team members.
Highlight Your Flexibility:Given the varied shift patterns required for this role, mention your willingness to work weekends and adapt to changing priorities. This shows that you are committed to supporting the team and meeting the company's needs.
How to prepare for a job interview at Cheval Collection Ltd
✨Showcase Your Leadership Skills
As a Reservations Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully supervised and trained teams in the past, highlighting any specific challenges you overcame.
✨Understand Revenue Management
Familiarise yourself with yield management strategies and how they apply to the luxury market. Be ready to discuss how you've maximised revenue in previous roles and how you plan to implement similar strategies at Cheval Collection.
✨Emphasise Customer Experience
Since the role focuses on providing an excellent guest experience, prepare to share instances where you've gone above and beyond for customers. Highlight your attention to detail and commitment to service excellence.
✨Prepare for Team Dynamics
Expect questions about how you would foster a sales-driven culture within the team. Think about how you can motivate your team and ensure everyone is aligned with the company's goals, especially in a fast-paced environment.
