At a Glance
- Tasks: Lead a dynamic reservations team and convert enquiries into sales for luxury properties.
- Company: Join Cheval Collection, a growing brand in luxury hospitality.
- Benefits: Enjoy competitive salary, 30 days leave, and career progression opportunities.
- Other info: Hybrid working available with excellent training and development support.
- Why this job: Make an impact in a fast-paced environment while enhancing guest experiences.
- Qualifications: Experience in luxury reservations and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Cheval Collection are looking for a Reservations Team Leader to support our central reservations team. Our central reservations team of 6 reservations professionals provides a support sales service for our 11 luxury properties in London and Dubai. Cheval Collection is a company focused on international growth and evolving our brands.
As a Reservations Team Leader, you will have proven experience as a Reservations Executive in a fast-paced environment and be ready to take your career to the next level. You will have a good understanding of sales and reservations operations and optimising revenue via yield management in the 5-star luxury market. You will work closely with the Head of Reservations to promote a sales-driven culture within the reservations team, ensuring all enquiries are converted into a win and that revenue targets are achieved.
A large part of your role as a Reservations Team Leader will involve supervising, guiding, and training a team of 6 reservations executives based at our Cheval Global Office. You will also liaise and work closely with our on-property reservations executives. You will be a systems super user and will be responsible for training new starters. You will ensure that the team are performing to the company standards and that all of our guests are receiving an excellent guest experience.
We cover reservations 7 days a week between the hours of 8am and 8pm, so a varied shift pattern is expected, including weekends.
As Reservations Team Leader, some of your duties will include:
- Working as part of the reservations team to take reservations enquiries and convert them to sales
- Conducting daily team briefings and adjusting team priorities throughout the day
- Coaching and supporting the reservations team on a day-to-day basis
- Ensuring service excellence, standards, and sales is the culture within the team
- Compiling key sales and product information and communicating with the team
- Establishing and maintaining good relationships with key agents, bookers, and corporate contacts
We would love to hear from you if you:
- Are an experienced reservation agent from a luxury hospitality business (hotels or apartments)
- Are an inspirational team leader with experience in supervising and training
- Have an excellent eye for detail with a passion for service excellence and delivery
- Are committed to maximising revenue and making every sales connection count
- Enjoy connecting with people and building relationships
- Have a positive attitude in everything you do
- Possess strong communication skills at all levels
In return, we can offer you:
- Competitive salary
- Performance recognition
- 30 days annual leave (increasing with service, including public holidays)
- Life Assurance
- Career progression
- Health & Wellbeing support programme
- Discounted accommodation
- Refer a friend bonus
- Season Ticket Loan
- Tuition support funding
- Apprenticeship scheme
- Contribution to personal pension (after 3 months)
- Learning & Development opportunities
Helpful to know: The role is based at 114a Cromwell Road, London with the opportunity for hybrid working. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Reservations Team Leader employer: Cheval Collection Ltd
Cheval Collection is an exceptional employer that prioritises employee growth and development within a vibrant work culture. As a Reservations Team Leader, you will benefit from competitive salaries, extensive annual leave, and a supportive health and wellbeing programme, all while working in the heart of London. With opportunities for career progression and a commitment to service excellence, Cheval Collection fosters a dynamic environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Cheval Collection. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of yield management and sales strategies. We want you to showcase how you can drive revenue and lead a team effectively, so have some examples ready!
✨Tip Number 3
Show off your leadership skills during the interview! Talk about how you've coached and supported teams in the past. We love to hear about your experiences in creating a positive, sales-driven culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cheval Collection.
We think you need these skills to ace Reservations Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reservations Team Leader role. Highlight your experience in luxury hospitality and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for service excellence and your ability to lead a team. Let us know why you're the perfect fit for our central reservations team.
Showcase Your Achievements:Don’t just list your responsibilities; show us your achievements! Whether it's hitting revenue targets or improving team performance, we love to see how you've made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cheval Collection Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of reservations systems and yield management. Familiarise yourself with Cheval Collection's properties and their unique selling points. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Reservations Team Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or trained team members, and how you fostered a sales-driven culture. This will highlight your suitability for the role.
✨Emphasise Customer Experience
Since guest experience is key in luxury hospitality, be ready to discuss how you've ensured service excellence in previous roles. Share specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with Cheval Collection's values.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture fits you.
