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- Tasks: Create unforgettable guest experiences and drive revenue as a Reservations Executive.
- Company: Join Cheval Collection, a leading luxury hospitality brand.
- Benefits: Enjoy competitive salary, 30 days leave, and staff discounts.
- Why this job: Be the voice of our brand and make a real impact on guest satisfaction.
- Qualifications: Experience in luxury reservations or sales and excellent communication skills.
- Other info: Dynamic role with growth opportunities and support from experienced leaders.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Cheval Collection are looking for a dynamic Reservations Executive to join our central reservations team and be the voice of our brand. This is your chance to play a key role in creating exceptional guest experiences while driving revenue and building lasting relationships. As a Reservations Executive, you’ll transform enquiries into memorable stays across multiple channels—phone, web, OTAs, corporate accounts, agent accounts, direct and VIP guests, WhatsApp, and online portals. You’ll negotiate incoming reservations and extensions with efficiency and profitability, ensuring every opportunity is maximised. Your role goes beyond reservations: you’ll provide timely, accurate information to operational teams, supporting General Managers, Operations and Front Office Managers, and the Commercial Team to guarantee a seamless guest journey. You’ll deliver personalised service, anticipate guest needs, and assist with the daily operations of the central reservations department—all while contributing to the success of a fast‑paced, innovative hospitality brand.
Key Responsibilities
- Negotiate stays and extensions with a focus on maximizing revenue, conversion, and guest satisfaction.
- Provide accurate, timely updates on guest requests and preferences; maintain up-to-date records in PMS (Opera Cloud) and Microsoft Office tools.
- Collaborate with the Commercial Team and partner with Finance, Front Desk, Housekeeping, and property departments to ensure seamless guest journeys.
- Build rapport with guests and key clients, influencing booking decisions through exceptional service and product knowledge.
- Identify and pass sales leads to the Sales team; actively cross‑sell the collection.
- Handle complex or escalated guest matters professionally and efficiently.
- Support the smooth day‑to‑day running of the central reservations department, sharing knowledge and best practices.
- Work to agreed SLAs/KPIs for response times, accuracy, and conversion.
We want you to apply for this role if you have:
- Proven experience in reservations or sales within a London luxury 5‑star hotel or serviced apartments environment.
- Excellent interpersonal skills with confidence in handling guest matters—including complaints—professionally.
- Intermediate computer literacy, including PMS (Opera Cloud) and Microsoft Office tools.
- Exceptional attention to detail and a passion for outstanding customer service.
- Strong organizational and communication skills; ability to prioritize in a fast‑paced environment.
- Confident liaising with stakeholders at all levels; self‑motivated and collaborative across global teams.
In return for your passion and drive to succeed we can offer you:
- Competitive salary
- Company recognition program
- 30 days annual leave (increasing with service, including public holidays)
- Company sick pay
- Life Assurance
- Season Ticket Loan
- Learning and Development programmes
- Discount Staff, Family and Friends rates
- Contribution to personal pension (after 3 months) and many more benefits!
This is a full‑time role of 40 hours per week, working 5 out of 7 days, which will include weekends on a rotational basis. The position is based at our Cheval Global Office and you will report directly to the Head of Reservations, ensuring alignment with commercial objectives and operational excellence. We believe in empowering our people, so you’ll grow your skills with real responsibility while receiving guidance and support from experienced leaders who are invested in your success. If you thrive on being the best, you can and want to join our award‑winning team then look no further and apply now!
Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Reservations Executive employer: Cheval Collection Ltd
Contact Detail:
Cheval Collection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive
✨Tip Number 1
Get to know the company inside out! Research Cheval Collection, their values, and what makes them stand out in the luxury hospitality scene. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! As a Reservations Executive, you'll need to negotiate stays and extensions effectively. Role-play with a friend or use online resources to sharpen your ability to handle guest requests and maximise revenue.
✨Tip Number 3
Show off your interpersonal skills! When you get the chance to chat with potential employers, be friendly and confident. Share examples of how you've handled guest matters in the past, especially any tricky situations where you turned a complaint into a positive experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Cheval Collection family. Good luck!
We think you need these skills to ace Reservations Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to creating exceptional guest experiences.
Tailor Your Application: Make sure to tailor your application specifically for the Reservations Executive role. Highlight your relevant experience in luxury hotels and your skills in negotiation and customer service. This shows us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate attention to detail, so ensure there are no typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Cheval Collection Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Cheval Collection and their offerings. Research their properties, services, and any recent news. This will help you speak confidently about how you can contribute to creating exceptional guest experiences.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your reservations or sales skills, especially in a luxury environment. Be ready to discuss how you've handled guest complaints or complex situations, as this will demonstrate your ability to provide outstanding customer service.
✨Practice Negotiation Scenarios
Since negotiating stays and extensions is a key part of the role, practice some negotiation scenarios. Think about how you would maximise revenue while ensuring guest satisfaction. This will show your potential employer that you can handle the demands of the position effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Opera Cloud), or how they measure success in the reservations department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
