Receptionist

Cheval Collection is excited to announce an opportunity for a receptionist to join our dynamic and motivated team of hospitality professionals at Cheval Knightsbridge. Our apartments are situated in various locations around the Knightsbridge village and are full of character, each mews house, townhouse, apartment or cottage boasts its own personality and style of décor.

We are seeking a professional and personable Receptionist to join our dedicated front office team. This role is essential to the smooth and efficient running of the front desk, ensuring consistently high standards of service throughout the guest journey. You will be responsible for managing all aspects of guest arrival and departure, including registration, key distribution, apartment induction, allocation, payment collection, invoice generation, and account reconciliation.

You will provide accurate information, thoughtful advice, and timely responses to guest enquiries, ensuring every interaction is welcoming and seamless. You will also help maintain the safety and security of the building, contributing to a safe and hospitable environment for all residents and visitors. As the welcoming face of the residence, you will bring a warm, professional, and approachable demeanour to every interaction.

This is a varied and fast‑paced role that requires flexibility, attention to detail, and a proactive approach. Previous experience in a front desk or hospitality role is desirable, along with excellent communication skills and a strong team ethic. At Cheval Knightsbridge, you will be part of a vibrant team dedicated to excellence in hospitality. Teamwork is at the heart of our success, and you will collaborate closely with your colleagues to provide exceptional service and create memorable experiences for our guests.

We offer a supportive work environment where your contributions are valued and recognised. This varied role offers opportunities for professional growth within our award‑winning company.

We want you to apply for this role if you have:

• Previous experience as a receptionist within a 5* luxury service environment.
• PMS systems (Opera / Unifocus) and strong computer literacy.
• Good written and spoken level of English, proficiency in Arabic is desirable but not essential.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• A passion for delivering outstanding hospitality.
• Good knowledge of London and its surroundings.
• Ability to perform manual handling tasks.
• Have a friendly, professional and warm manner.
• Can build excellent relationships with guests.
• Flexible attitude.
• Able to work on own initiative or within a small team.

This role requires 40 hours per week, working 5 out of 7 days, with weekend work required. In return for your passion and drive to succeed we can offer you:

• Competitive salary + Service Charge.
• 22 days annual leave plus public holidays (increases with every year of service up to year 5).
• Additional day off to celebrate birthday (or employment anniversary).
• Company sick pay.
• Life Assurance.
• Contribution to personal pension (after 3 months).
• Season Ticket Loan.
• An inclusive and supportive working environment.
• Career coaching and progression.
• Health and wellbeing support.
• Discounted stays at Cheval for colleagues, friends and family.
• Discounted stays at properties within the GHA portfolio.
• And many more benefits!

Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above positions. A basic disclosure (DBS Check) will be requested in the event of a position being offered.