At a Glance
- Tasks: Join our team as a Night Receptionist, providing top-notch service and maintaining security.
- Company: Cheval Collection offers luxury serviced apartments in the heart of South Kensington.
- Benefits: Enjoy competitive salary, 23.5 days leave, life assurance, and tuition support.
- Other info: Only UK work permit holders will be considered; DBS check may be needed.
- Why this job: Be part of an award-winning team in a dynamic hospitality environment.
- Qualifications: Previous luxury service experience, good computer skills, and knowledge of London required.
The predicted salary is between 24000 - 36000 £ per year.
Cheval Knightsbridge are currently recruiting a Night Receptionist to join the Front Office team of our luxury serviced apartments.
At Cheval Knightsbridge our apartments are situated in various locations around the Knightsbridge village. Our apartments are full of character, each mews house, townhouse, apartment or cottage boasts its own personality and style of decor.
Our Front Office team is at the heart of the guest experience. As the first and last point of contact, we take pride in delivering exceptional, five‑star service and creating memorable moments that reflect the quality and elegance of our brand. Every interaction is an opportunity to showcase our commitment to excellence and leave a lasting impression.
As our Night Receptionist, you will play a pivotal role in ensuring guests enjoy a seamless, secure, and enjoyable stay from the moment they arrive until departure. Your responsibilities will include managing check‑ins and check‑outs, allocating apartments, supporting guest account management, and providing tailored information, recommendations, and assistance throughout their stay.
You will be the go‑to support overnight—responding to queries, resolving concerns with professionalism, and ensuring the building remains safe, calm, and secure for all guests. A key part of your role will be completing night audit reporting , ensuring the accuracy of daily financial transactions, reconciling accounts, preparing handover reports, and guaranteeing the smooth transition into the next operational day.
From handling enquiries and processing payments to generating bills and maintaining a reassuring presence during quiet hours, your contribution will be vital to the guest experience and the overall operation of our luxury apartments.
We are passionate about growth and development. You will receive ongoing training, the chance to broaden your skills across a luxury hospitality environment, and genuine opportunities to progress your career within our five‑star team. If you are a people‑focused professional who thrives in a premium environment and enjoys delivering exceptional service, we would love to welcome you to our team.
Qualifications
- Take pride in what you do
- Have a friendly, professional and warm manner
- Can build excellent relationships with guests
- Have a good knowledge of London
- Have previous experience in a luxury service environment
- Proficiency in IT skills (Word, Outlook, Internet) and knowledge of a Property Management System (PMS)
- Good written and spoken English
- Excellent communication skills
- Flexible attitude
- Strong customer service skills
- Ability to perform manual handling tasks
- Ability to work independently or within a small team
Benefits
- A competitive salary + Service charge
- 22 days annual leave plus public holidays (increases with every year of service up to year 5)
- Additional day off to celebrate birthday (or employment anniversary)
- Life Assurance
- Contribution to personal pension (after 3 months)
- Season Ticket Loan
- Learning and development opportunities
- Career coaching and progression
- Health and wellbeing support
- Discounted stays at Cheval for colleagues, friends and family
- Discounted stays at properties within the GHA portfolio
- An inclusive and supportive working environment
- And many more benefits!
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
A basic disclosure (DBS Check) will be requested in the event of a position being offered.
#J-18808-LjbffrNight Receptionist (42hours 4on4off shift pattern) in London employer: Cheval Collection Ltd
Cheval Collection is an exceptional employer, offering a vibrant work culture where hospitality professionals can thrive in a luxury environment. Located in the heart of South Kensington, our Night Receptionist role provides not only competitive salaries and generous annual leave but also opportunities for personal growth through tuition support and an apprenticeship scheme. Join our award-winning team and take pride in delivering outstanding service to our residents while enjoying the benefits of working in a prestigious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist (42hours 4on4off shift pattern) in London
✨Tip Number 1
Familiarise yourself with the Cheval Collection brand and their values. Understanding their commitment to luxury service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Brush up on your knowledge of South Kensington and its attractions. Being able to provide recommendations or directions to guests will showcase your expertise and enhance the guest experience.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-play scenarios. Think about how you would handle various guest enquiries or complaints, as this will be crucial in a night receptionist role.
✨Tip Number 4
Network with current or former employees of Cheval Collection if possible. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Night Receptionist (42hours 4on4off shift pattern) in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Night Receptionist position. Tailor your application to highlight how your skills and experiences align with what Cheval Collection is looking for.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, particularly in luxury service environments. Emphasise your customer service skills and any previous roles that demonstrate your ability to build relationships with guests.
Write a Compelling Cover Letter:In your cover letter, express your passion for the hospitality industry and why you want to work specifically at Cheval Collection. Mention your friendly and professional manner, as well as your knowledge of London, to show you are a great fit for the team.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Receptionist role.
How to prepare for a job interview at Cheval Collection Ltd
✨Show Your Hospitality Skills
As a Night Receptionist, you'll be the face of the residence during the night. Make sure to highlight your previous experience in luxury service environments and share specific examples of how you've provided excellent customer service.
✨Demonstrate Your Knowledge of London
Since the role requires good knowledge of London, prepare to discuss local attractions, transport options, and any recommendations you might have for guests. This will show your enthusiasm and readiness to assist residents.
✨Emphasise Your Professionalism
The job calls for a friendly yet professional manner. During the interview, maintain a warm tone while also demonstrating your ability to handle situations with poise and professionalism, especially when discussing security and guest relations.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as guest complaints or emergencies. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and ability to remain calm under pressure.
