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- Tasks: Be the friendly face of our luxury serviced apartments, ensuring guests have a seamless stay.
- Company: Join Cheval Gloucester Park, a leader in luxury hospitality with a focus on exceptional service.
- Benefits: Enjoy competitive pay, generous leave, and discounts for you and your loved ones.
- Why this job: Make memorable moments for guests while developing your career in a supportive environment.
- Qualifications: Bring your warm personality and customer service skills; experience in luxury settings is a plus.
- Other info: Flexible shifts, career coaching, and a chance to grow within an award-winning team.
The predicted salary is between 24000 - 36000 £ per year.
Cheval Gloucester Park are currently recruiting a Night Receptionist to join the Front Office team of our luxury serviced apartments. Our Front Office team is at the heart of the guest experience. As the first and last point of contact, we take pride in delivering exceptional, five-star service and creating memorable moments that reflect the quality and elegance of our brand. Every interaction is an opportunity to showcase our commitment to excellence and leave a lasting impression.
As our Night Receptionist, you will play a pivotal role in ensuring guests enjoy a seamless, secure, and enjoyable stay from arrival to departure. Your responsibilities will include managing check-ins and check-outs, allocating apartments, supporting guest account management, and providing tailored information, recommendations, and assistance throughout their stay.
- Be the go-to overnight support—responding to queries, resolving concerns with professionalism, and ensuring the building remains safe, calm, and secure for all guests.
- Complete night audit reporting, ensuring the accuracy of daily financial transactions, reconciling accounts, and preparing handover reports for a smooth transition into the next operational day.
- Handle enquiries, process payments, generate bills, and maintain a reassuring presence during quiet hours.
Qualifications & Requirements
- Friendly, professional, and warm manner with the ability to build excellent relationships with guests.
- Good knowledge of London.
- Previous experience in a luxury service environment.
- Proficiency in IT skills (Word, Outlook, Internet) and knowledge of a Property Management System (PMS).
- Good written and spoken English; excellent communication skills.
- Flexible attitude; ability to work independently or within a small team.
- Strong customer service skills and the ability to perform manual handling tasks.
In return
- A competitive salary + Service charge.
- 22 days annual leave plus public holidays (increases with every year of service up to year 5).
- Additional day off to celebrate birthday (or employment anniversary).
- Life Assurance.
- Contribution to personal pension (after 3 months).
- Season Ticket Loan.
- Learning and development opportunities.
- Career coaching and progression.
- Health and wellbeing support.
- Discounted stays at Cheval for colleagues, friends and family.
- Discounted stays at properties within the GHA portfolio.
- An inclusive and supportive working environment.
- And many more benefits!
If you have the passion and drive to succeed, and thrive on being the best you can and want to join an award winning team then look no further and apply for our Night Receptionist role now!
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Night Receptionist (42hours 4on4off shift pattern) employer: Cheval Collection Ltd
Contact Detail:
Cheval Collection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist (42hours 4on4off shift pattern)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios you might face as a Night Receptionist. This will help you feel more confident and ready to showcase your customer service skills.
✨Tip Number 3
Dress to impress! Even if it’s a night shift, showing up in smart attire can make a great first impression. It reflects your professionalism and respect for the role you're applying for.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows your enthusiasm for the role at Cheval Gloucester Park!
We think you need these skills to ace Night Receptionist (42hours 4on4off shift pattern)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Receptionist role and how you can contribute to our five-star service.
Tailor Your Experience: Make sure to highlight any previous experience in luxury service environments. We love seeing how your past roles have prepared you for this position, so connect the dots between your skills and what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Receptionist role. We can’t wait to hear from you!
How to prepare for a job interview at Cheval Collection Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Cheval Gloucester Park. Understand their values, the luxury service they provide, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond to provide excellent customer service. Highlight your ability to handle queries and resolve concerns with professionalism, as this is crucial for the role.
✨Demonstrate Your IT Proficiency
Since the job requires proficiency in IT skills and knowledge of a Property Management System, be ready to discuss your experience with relevant software. If you have specific examples of how you've used technology to enhance guest experiences or streamline processes, make sure to mention those!
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like a guest complaint or a security issue during the night shift. Think through potential scenarios and how you would respond, focusing on maintaining a calm and secure environment while ensuring guest satisfaction.
