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- Tasks: Handle luxury bookings and enquiries, providing top-notch service to guests and clients.
- Company: Join a prestigious team at Cheval Thorney Court and Cheval Hyde Park Gate.
- Benefits: Competitive salary, 30 days leave, life assurance, and discounted stays.
- Other info: Join an award-winning team with great career development opportunities.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Experience in luxury customer service and property management systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Reservations Executive to join our team based in Kensington who will handle the bookings and enquiries for Cheval Thorney Court and Cheval Hyde Park Gate. Usually the first point of contact, you will provide an exemplary level of service and build relationships with our guests, agents, and corporate clients to ensure enquiries are converted into the residences.
The successful candidate will have experience from a luxury customer service environment. A background from a 4 or 5 star hotel or serviced apartments in a reservations or front office setting would be an ideal match for this opportunity.
We want you to apply for this role if when it comes to work you are:
- Commercially minded and sales orientated
- Experienced in a property management system, ideally Opera Cloud
- A confident communicator
- Have excellent attention to detail
- Take pride in what you do
- Have a positive attitude in everything you do
- Able to demonstrate excellent customer service
We can offer you:
- Competitive Salary
- Service charge
- 30 days annual leave (increasing with service including bank holidays)
- Additional day off for your birthday
- Life Assurance
- Season Ticket Loan
- Learning and development opportunities
- Discounted stays at Cheval for colleagues, friends and family
- Discounted stays at properties within the GHA portfolio
- Contribution to personal pension (after 3 months)
- And many more benefits!
If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!
Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) may be requested in the event of a position being offered.
Luxury Reservations Specialist employer: Cheval Collection Ltd
Contact Detail:
Cheval Collection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Reservations Specialist
✨Tip Number 1
Get to know the company inside out! Research Cheval Thorney Court and Cheval Hyde Park Gate, their values, and what makes them stand out in the luxury market. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Reservations Executive, you'll be the first point of contact for guests. Role-play with a friend or family member to refine your ability to handle enquiries and convert them into bookings.
✨Tip Number 3
Show off your attention to detail! Prepare examples from your past experiences where your meticulous nature made a difference. Whether it’s a booking error you caught or a guest request you fulfilled perfectly, these stories will impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Luxury Reservations Specialist
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in luxury customer service, especially if you've worked in a 4 or 5-star hotel. We want to see how your background aligns with the role of a Reservations Executive.
Be Personable: Since you'll be the first point of contact for our guests, let your personality shine through! Use a friendly tone and demonstrate your excellent communication skills in your application.
Attention to Detail is Key: We love candidates who take pride in their work. Make sure your application is free from typos and errors, as this shows us you have the attention to detail we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cheval Collection Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its properties. Research Cheval Thorney Court and Cheval Hyde Park Gate, and understand their unique selling points. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing exemplary service, prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your attention to detail and ability to build relationships.
✨Practice Your Communication
As a Reservations Executive, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Bring a Positive Attitude
A positive attitude can set you apart from other candidates. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and express your excitement about the opportunity to work in a luxury environment.