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For Companies At a Glance
- Tasks: Manage guest check-ins and check-outs while ensuring a seamless experience.
- Company: Luxury serviced apartment company in Greater London with a focus on five-star service.
- Benefits: Competitive salary, annual leave, and career development opportunities.
- Why this job: Join a dynamic team and create unforgettable experiences for guests.
- Qualifications: Experience in luxury service and strong customer service skills required.
- Other info: Perfect opportunity for those passionate about hospitality and guest satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A luxury serviced apartment company in Greater London is seeking a Night Receptionist to join their Front Office team. You will ensure guests enjoy a seamless stay by managing check-ins and check-outs, providing assistance, and conducting night audit reporting.
The ideal candidate takes pride in their work, has previous experience in a luxury service environment, and possesses strong customer service and IT skills.
Competitive salary and various benefits offered, including annual leave and career development opportunities.
Lux Night Front Desk Lead - Five-Star Guest Experience employer: Cheval Collection Ltd
Contact Detail:
Cheval Collection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lux Night Front Desk Lead - Five-Star Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for providing a five-star guest experience shine through. Share stories that highlight your customer service skills and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the night audit! Brush up on your IT skills and be ready to discuss how you handle check-ins and check-outs efficiently. Being well-prepared will help you stand out as a candidate who takes pride in their work.
We think you need these skills to ace Lux Night Front Desk Lead - Five-Star Guest Experience
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in luxury service environments. We want to see how you've gone above and beyond for guests in the past!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Night Receptionist role. It shows us you’re genuinely interested.
Be Personable: Remember, we’re looking for someone who takes pride in their work and has strong customer service skills. Let your personality shine through in your application – we love to see enthusiasm!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cheval Collection Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the luxury serviced apartment company. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for guests. Highlight situations where you resolved issues or created memorable experiences, as this will demonstrate your ability to provide a five-star guest experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle common situations, like a guest complaint or a late check-in. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Dress the Part
First impressions matter, especially in a luxury environment. Dress smartly and professionally for your interview. This not only shows respect for the company but also reflects your understanding of the standards expected in a five-star service setting.
