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- Tasks: Lead front office operations at luxury residences, ensuring exceptional guest experiences.
- Company: Join Cheval Collection, a leader in luxury hospitality with a focus on service excellence.
- Benefits: Enjoy competitive salary, 30 days leave, career coaching, and discounted stays.
- Other info: Inclusive environment with great career growth and development opportunities.
- Why this job: Be part of a dynamic team that values people and service in a luxury setting.
- Qualifications: 5+ years in luxury hospitality management with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Cheval Collection has an exciting opportunity for a Front Office Manager to oversee two of our luxury Cheval Residences: Cheval Gloucester Park and Lexham Gardens by Cheval Maison in South Kensington.
As Front Office Manager, you will be responsible for the day‑to‑day front office operations across our distinctive portfolio of luxury residences. You will lead a team of up to 15 direct reports, champion service excellence, and ensure every guest interaction reflects the highest standards of professionalism and care.
Responsibilities- Oversee and manage front office operations across the multi‑site luxury residence portfolio.
- Maintain high professional standards and deliver an exceptional, personalised guest experience.
- Create a strong culture of service excellence, embedding customer focus in all aspects of the front office.
- Lead, inspire and develop a high‑performing team through coaching, training and performance management.
- Act as key point of contact for senior stakeholders, guests, visitors and contractors.
- Proactively manage guest feedback and complaints, resolving issues with confidence and empathy.
- Identify and address operational challenges to ensure quality, consistency and continuous improvement.
- Support the General Manager / Operations Manager with financial accountability, contributing to annual budget planning and managing expenditure within approved parameters.
- Inspirational leader with 5+ years of proven experience managing a front office team in a luxury hospitality environment.
- Multi‑site experience is essential.
- Excellent communication and conflict‑management skills.
- Guest‑focused, detail‑driven, and commercially aware.
- Passionate about people, service excellence, and high performance.
- Competitive salary plus Service Charge.
- 30 days annual leave (increases with length of service up to five years).
- Additional day off to celebrate a birthday or employment anniversary.
- Life Assurance.
- Personal pension contribution after three months.
- Season Ticket Loan.
- Learning and development opportunities.
- Career coaching and progression.
- Health and wellbeing support.
- Discounted stays at Cheval for colleagues, friends and family.
- Discounted stays at properties within the GHA portfolio.
- Inclusive and supportive working environment.
Eligibility: Only those eligible to work in the UK or holding a valid UK work permit or visa will be considered. A basic Disclosure (DBS) Check will be requested should a position be offered.
Front Office Manager in London employer: Cheval Collection Ltd
Contact Detail:
Cheval Collection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for service excellence shine through. Share stories that highlight your leadership skills and how you've created memorable guest experiences.
✨Tip Number 3
Research the company culture! Before any interviews, dive into Cheval Collection’s values and mission. Tailor your responses to show how you align with their commitment to service excellence and team development.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Cheval team right from the start.
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to service excellence and how you've gone above and beyond for guests in the past.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. We want to see how your unique skills align with our needs at Cheval Collection!
Highlight Leadership Experience: As a Front Office Manager, you'll be leading a team, so don’t forget to showcase your leadership experience. Include examples of how you've inspired and developed teams in previous roles, especially in luxury settings.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Cheval Collection Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Cheval Collection thoroughly. Understand their values, mission, and what sets them apart in the luxury hospitality market. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, training, and performance management. Highlight specific situations where you inspired your team to achieve service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest feedback and complaints. Think of scenarios where you've resolved issues with confidence and empathy, and be ready to discuss these experiences in detail.
✨Demonstrate Financial Acumen
Since the role involves financial accountability, brush up on your budgeting and expenditure management skills. Be prepared to discuss how you've contributed to financial planning in previous roles and how you can support the General Manager in this area.