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- Tasks: Coordinate housekeeping operations and ensure apartments are cleaned to luxury standards.
- Company: Join Cheval Collection, a leader in luxury serviced apartments.
- Benefits: Competitive salary, 30 days leave, pension contributions, and discounts for friends and family.
- Why this job: Be part of an award-winning team and make a real impact on guest experiences.
- Qualifications: Supervisory experience in luxury settings and strong communication skills.
- Other info: Opportunities for learning and development in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Cheval Collection is currently recruiting a Housekeeping Office Coordinator to join their Housekeeping team at one of their luxury serviced apartment residences Cheval Gloucester Park. As the Housekeeping Office Coordinator, you will be responsible for all the housekeeping coordination and will serve as the first point of contact for guests and other departments regarding housekeeping.
You will organise the housekeeping team to ensure all apartments are cleaned promptly. Using the workforce management software you will manage shift coverage and analyse data. Coordination with housekeeping supervisors and external contractors, as well as liaising with Reservations for scheduling maintenance, will be key. You will allocate work, prepare daily section sheets, and assist with cleaning when needed.
Maintaining housekeeping supplies, reporting and following up on maintenance issues, and addressing guest queries and complaints promptly are crucial tasks. You will ensure show apartments are ready for potential guests, perform administrative tasks, and manage timesheets. Keeping departmental notice boards updated, handling lost property, and ensuring the security of keys are part of the role. Compliance with internal policies and procedures, placing orders, and contributing to the management team will also be expected.
We want you to apply for this role if you:
- Have supervisory experience in a 5 star or luxury environment
- Have the ability to delegate and prioritise workload of self and others
- Have experience in maintaining high levels of cleanliness
- Take pride in what you do
- Have a good eye for detail
- Be a confident communicator
- Have a positive attitude in everything you do
In return we can offer you:
- A competitive salary + Service Charge
- Company Sick pay
- 30 days annual leave (increasing with service, including bank holidays), additional day for Birthday and Volunteering
- Life Assurance
- Contribution to personal pension (after 3 months)
- Season Ticket Loan
- Learning and Development programs
- Colleague, Family and Friends Discount Rates
- Long Service Recognition
- And many more benefits!
If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Housekeeping Office Coordinator role now!
Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Housekeeping Office Coordinator employer: Cheval Collection Ltd
Contact Detail:
Cheval Collection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Office Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cheval Collection. Understand their values and what makes them stand out in the luxury serviced apartment market. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Housekeeping Office Coordinator, you'll need to be a confident communicator. Try role-playing common scenarios with a friend or family member to get comfortable addressing guest queries and coordinating with your team.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed a team or coordinated tasks in previous roles. Highlight your ability to delegate and prioritise workloads effectively during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Housekeeping Office Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience in luxury environments and any relevant housekeeping coordination roles. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Housekeeping Office Coordinator role. Share specific examples of how you've managed teams, prioritised workloads, and maintained high cleanliness standards in previous jobs.
Show Off Your Communication Skills: As a first point of contact, strong communication is key! In your application, demonstrate your ability to communicate effectively with guests and team members. We love confident communicators who can handle queries and complaints with a positive attitude.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Cheval Collection Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housekeeping Office Coordinator inside out. Familiarise yourself with the responsibilities mentioned in the job description, like managing shift coverage and liaising with other departments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Experience
Be ready to discuss your supervisory experience in a luxury environment. Think of specific examples where you've successfully delegated tasks or maintained high cleanliness standards. This will demonstrate your ability to handle the responsibilities of the role and give the interviewer confidence in your skills.
✨Communicate Clearly
As a first point of contact for guests and other departments, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions about handling guest queries or complaints, so you can showcase your positive attitude and problem-solving skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, how success is measured in the role, or what challenges the housekeeping team currently faces. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
