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- Tasks: Lead front office operations at luxury residences and ensure exceptional guest experiences.
- Company: Join Cheval Collection, a leader in luxury hospitality with a focus on service excellence.
- Benefits: Enjoy competitive salary, 30 days leave, career coaching, and discounted stays.
- Other info: Inclusive environment with great career growth opportunities and support for wellbeing.
- Why this job: Be part of a dynamic team that values people and service in a luxury setting.
- Qualifications: 5+ years in luxury hospitality management with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Cheval Collection has an exciting opportunity for a Front Office Manager to oversee two of our luxury Cheval Residences: Cheval Gloucester Park and Lexham Gardens by Cheval Maison in South Kensington.
As Front Office Manager, you will be responsible for the day‑to‑day front office operations across our distinctive portfolio of luxury residences. You will lead a team of up to 15 direct reports, champion service excellence, and ensure every guest interaction reflects the highest standards of professionalism and care.
Responsibilities- Oversee and manage front office operations across the multi‑site luxury residence portfolio.
- Maintain high professional standards and deliver an exceptional, personalised guest experience.
- Create a strong culture of service excellence, embedding customer focus in all aspects of the front office.
- Lead, inspire and develop a high‑performing team through coaching, training and performance management.
- Act as key point of contact for senior stakeholders, guests, visitors and contractors.
- Proactively manage guest feedback and complaints, resolving issues with confidence and empathy.
- Identify and address operational challenges to ensure quality, consistency and continuous improvement.
- Support the General Manager / Operations Manager with financial accountability, contributing to annual budget planning and managing expenditure within approved parameters.
- Inspirational leader with 5+ years of proven experience managing a front office team in a luxury hospitality environment.
- Multi‑site experience is essential.
- Excellent communication and conflict‑management skills.
- Guest‑focused, detail‑driven, and commercially aware.
- Passionate about people, service excellence, and high performance.
- Competitive salary plus Service Charge.
- 30 days annual leave (increases with length of service up to five years).
- Additional day off to celebrate a birthday or employment anniversary.
- Life Assurance.
- Personal pension contribution after three months.
- Season Ticket Loan.
- Learning and development opportunities.
- Career coaching and progression.
- Health and wellbeing support.
- Discounted stays at Cheval for colleagues, friends and family.
- Discounted stays at properties within the GHA portfolio.
- Inclusive and supportive working environment.
Eligibility: Only those eligible to work in the UK or holding a valid UK work permit or visa will be considered. A basic Disclosure (DBS) Check will be requested should a position be offered.
Front Office Manager employer: Cheval Collection Ltd
Contact Detail:
Cheval Collection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury residences. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for service excellence shine through. Share stories that highlight your leadership skills and how you've handled guest feedback in the past.
✨Tip Number 3
Research the company culture! Before your interview, dive into Cheval Collection's values and mission. This will help you tailor your responses and show that you're a perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Cheval family and ready to take on the challenge of managing front office operations.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experience aligns with our commitment to service excellence and guest satisfaction.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight your multi-site experience and leadership skills, as these are key to what we’re looking for at Cheval Collection.
Be Specific About Your Achievements: Use concrete examples to demonstrate your past successes in managing front office operations. We love numbers, so if you can quantify your achievements, even better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Cheval Collection Ltd
✨Know Your Luxury Hospitality Inside Out
Before the interview, brush up on your knowledge of luxury hospitality standards and trends. Cheval Collection is all about delivering exceptional guest experiences, so be ready to discuss how you would maintain and elevate these standards in your role as Front Office Manager.
✨Showcase Your Leadership Skills
As a potential leader of a team of 15, it's crucial to demonstrate your leadership style. Prepare examples of how you've inspired and developed teams in the past, especially in multi-site environments. Highlight your coaching techniques and how you handle performance management.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest feedback and complaints. Think of specific instances where you've resolved issues with confidence and empathy. This will show that you're not just focused on operations but also on creating a personalised guest experience.
✨Understand Financial Accountability
Since you'll support budget planning and manage expenditure, be prepared to discuss your experience with financial accountability. Bring examples of how you've contributed to budget management in previous roles, ensuring quality and consistency while keeping costs in check.