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- Tasks: Handle bookings and enquiries, providing top-notch service to guests and clients.
- Company: Join a prestigious luxury property team in Kensington.
- Benefits: Competitive salary, 30 days leave, life assurance, and discounted stays.
- Other info: Join an award-winning team with great career development opportunities.
- Why this job: Be the first point of contact and make a real impact on guest experiences.
- Qualifications: Experience in luxury customer service and property management systems.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Reservations Executive to join our team based in Kensington who will handle the bookings and enquiries for Cheval Thorney Court and Cheval Hyde Park Gate. Usually the first point of contact, you will provide an exemplary level of service and build relationships with our guests, agents, and corporate clients to ensure enquiries are converted into the residences.
The successful candidate will have experience from a luxury customer service environment. A background from a 4 or 5 star hotel or serviced apartments in a reservations or front office setting would be an ideal match for this opportunity.
We want you to apply for this role if when it comes to work you are:
- Commercially minded and sales orientated
- Experienced in a property management system, ideally Opera Cloud
- A confident communicator
- Have excellent attention to detail
- Take pride in what you do
- Have a positive attitude in everything you do
- Able to demonstrate excellent customer service
We can offer you:
- Competitive Salary
- Service charge
- 30 days annual leave (increasing with service including bank holidays)
- Additional day off for your birthday
- Life Assurance
- Season Ticket Loan
- Learning and development opportunities
- Discounted stays at Cheval for colleagues, friends and family
- Discounted stays at properties within the GHA portfolio
- Contribution to personal pension (after 3 months)
- And many more benefits!
If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!
Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) may be requested in the event of a position being offered.
Reservations Executive in England employer: Cheval Collection Ltd
Contact Detail:
Cheval Collection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury customer service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to showcase your skills and experience confidently. Highlight your background in reservations and customer service to make a lasting impression.
✨Tip Number 3
Stay proactive! Don’t just wait for job alerts; actively search for opportunities on our website. Apply directly through us to show your enthusiasm and commitment to joining our team at Cheval.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Reservations Executive role.
We think you need these skills to ace Reservations Executive in England
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in luxury customer service environments. We want to see how you've gone above and beyond for guests in the past, so share specific examples that demonstrate your attention to detail and positive attitude.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Cheval Collection Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Cheval Thorney Court and Cheval Hyde Park Gate. Research their services, values, and what sets them apart in the luxury accommodation market. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since this role is all about providing exemplary service, prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your attention to detail and ability to build relationships with guests and clients.
✨Practice Your Communication
As a Reservations Executive, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Be Sales-Oriented
This position requires a commercially minded approach, so be ready to discuss how you can convert enquiries into bookings. Think of strategies you’ve used in the past to upsell or persuade customers, and be prepared to share those insights during the interview.