Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle bookings and enquiries, providing top-notch service to guests and clients.
- Company: Join a prestigious luxury hospitality team at Cheval Three Quays.
- Benefits: Competitive salary, 30 days leave, life assurance, and discounted stays.
- Why this job: Be the first point of contact and make a real impact on guest experiences.
- Qualifications: Experience in luxury customer service and property management systems preferred.
- Other info: Great career growth opportunities in an award-winning team.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Reservations Executive to join our team based in Tower Hill who will handle the bookings and enquiries for Cheval Three Quays and Cheval Calico House. Usually the first point of contact, you will provide an exemplary level of service and build relationships with our guests, agents, and corporate clients to ensure enquiries are converted into the residences.
The successful candidate will have experience from a luxury customer service environment. A background from a 4 or 5 star hotel or serviced apartments in a reservations or front office setting would be an ideal match for this opportunity.
We want you to apply for this role if when it comes to work you are:
- Commercially minded and sales orientated
- Experienced in a property management system, ideally Opera Cloud
- A confident communicator
- Have excellent attention to detail
- Take pride in what you do
- Have a positive attitude in everything you do
- Able to demonstrate excellent customer service
We can offer you:
- Competitive Salary
- Service charge
- 30 days annual leave (increasing with service including bank holidays)
- Additional day off for your birthday
- Life Assurance
- Season Ticket Loan
- Learning and development opportunities
- Discounted stays at Cheval for colleagues, friends and family
- Discounted stays at properties within the GHA portfolio
- Contribution to personal pension (after 3 months)
- And many more benefits!
If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!
Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) may be requested in the event of a position being offered.
Reservations Executive in City of London employer: Cheval Collection Ltd
Contact Detail:
Cheval Collection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury customer service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to showcase your skills and experience confidently. Highlight your background in reservations and customer service to make a lasting impression.
✨Tip Number 3
Stay proactive! Keep an eye on our website for new job postings and apply as soon as you see something that fits. The early bird catches the worm, and we love seeing enthusiastic candidates!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. It’s a great way to reiterate your interest in the role and the company.
We think you need these skills to ace Reservations Executive in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in luxury customer service environments. We want to see how you've gone above and beyond for guests in the past, so share specific examples that demonstrate your ability to provide exemplary service.
Be Commercially Minded: Since we're looking for someone who is sales-oriented, don’t forget to mention any achievements related to converting enquiries into bookings. We love numbers, so if you can quantify your success, even better!
Tailor Your Application: Take a moment to read through the job description again and tailor your application accordingly. Use the same language and keywords we’ve used; it shows us you’re genuinely interested and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our award-winning team!
How to prepare for a job interview at Cheval Collection Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its properties. Research Cheval Three Quays and Cheval Calico House, and understand their unique selling points. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing exemplary service, prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your attention to detail and ability to build relationships.
✨Practice Your Communication
As a Reservations Executive, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Be Positive and Enthusiastic
Your attitude can make a huge difference in an interview. Approach the conversation with positivity and enthusiasm about the role and the company. Let them see that you take pride in your work and are eager to contribute to their team.