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- Tasks: Drive continuous improvement and manage operational changes effectively.
- Company: Join Chetwood, a forward-thinking company focused on operational excellence.
- Benefits: Enjoy competitive salary, 25 days holiday plus your birthday off, and hybrid working.
- Why this job: Make a real impact by enhancing processes and driving change in a dynamic environment.
- Qualifications: Experience in operations and change management; familiarity with Agile and Lean methodologies is a plus.
- Other info: Be part of a culture that values continuous improvement and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
The Operational Excellence Analyst plays a critical role in driving continuous improvement and ensuring operational initiatives and projects are executed effectively and efficiently, on time and within budget. This role focuses on the people side of change, managing transitions related to business processes, systems, technology, training, communication, and quality assurance. The Analyst will work across operational areas to drive the Continuous Improvement Framework, ensuring readiness for business-driven changes and maintaining alignment with organisational goals for operational excellence.
Key Responsibilities
- Assess the impact of all changes on operational areas through comprehensive impact assessments and readiness criteria.
- Identify risks and manage implementation strategies to ensure smooth transitions and operational efficiency.
- Provide ongoing support to operational initiatives, coordinating resources, communicating updates, and following up on action points to ensure timely and successful delivery.
- Work closely with the Change Delivery team to understand upcoming changes and provide visibility on their impact to operational teams.
- Support operational areas in preparing for change by consulting with staff at all levels on the people, process, and cultural impacts.
- Develop clear and actionable operational delivery plans, ensuring critical requirements are met and milestones are achieved.
- Maintain accurate documentation of all operational changes and produce operational change MI (Management Information) for progress tracking.
- Oversee the implementation of changes against business acceptance criteria, ensuring all processes, operational MI, user acceptance testing, training, and communication.
- Lead the continuous improvement efforts across operational areas by driving the implementation of the Continuous Improvement Framework.
- Analyse data and the outcomes of operational reviews to proactively improve customer service and enhance processes.
- Collaborate with business teams to identify opportunities for optimisation and operational efficiency.
- Foster and cultivate a continuous improvement culture within operational teams, encouraging active participation in driving change.
Skills, Knowledge and Expertise
- Proven track record of delivering change within an operational environment.
- Extensive experience working within Operations, ideally across areas such as Customer Service, Collections, or Fraud.
- Familiarity with financial products including loans, cards, savings, and mortgages (desirable but not essential).
- Experience working with a range of delivery methodologies, including Agile, Waterfall, and Lean.
- Demonstrated experience using tools such as Jira Service Desk and Confluence to support change delivery and collaboration.
- Relevant change management qualifications are desirable, such as Change Management Foundation/Practitioner or Agile Change Management.
- Strong attention to detail and a high degree of accuracy.
- Excellent prioritisation skills with the ability to manage multiple tasks and meet deadlines.
- Proactive and able to use initiative to solve problems and drive progress.
- Strong stakeholder management skills, with the ability to build relationships and manage expectations effectively.
Benefits
- Competitive salaries
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with AXA
- Hybrid working – Wrexham
- Free breakfast available
Operational Excellence Analyst in Wrexham employer: Chetwood Bank
Contact Detail:
Chetwood Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Excellence Analyst in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operational Excellence Analyst role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to reflect how your skills align with their operational goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to articulate your experience in driving change and continuous improvement clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. We recommend reiterating your enthusiasm for the role and how you can contribute to their operational excellence journey.
We think you need these skills to ace Operational Excellence Analyst in Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Excellence Analyst role. Highlight your experience in driving change and continuous improvement, as well as any relevant skills that match the job description.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've successfully implemented changes or improved processes in previous roles. We love seeing quantifiable results!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and skills quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Chetwood Bank
✨Know Your Change Management Basics
Make sure you brush up on your change management principles. Since the role focuses heavily on managing transitions, being able to discuss methodologies like Agile or Lean will show that you understand the landscape and can contribute effectively.
✨Prepare for Impact Assessments
Familiarise yourself with how to conduct impact assessments. Be ready to discuss examples from your past experiences where you've identified risks and managed implementation strategies. This will demonstrate your proactive approach to ensuring smooth transitions.
✨Showcase Your Stakeholder Management Skills
Think of specific instances where you've built relationships and managed expectations with stakeholders. This role requires strong stakeholder management, so having concrete examples will help you stand out as a candidate who can navigate complex operational environments.
✨Highlight Continuous Improvement Initiatives
Be prepared to talk about any continuous improvement projects you've led or participated in. Discuss the outcomes and how they enhanced processes or customer service. This will align perfectly with the company's focus on fostering a culture of continuous improvement.
