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For Companies At a Glance
- Tasks: Support brokers with mortgage applications and provide top-notch customer service.
- Company: Join Chetwood Bank, a forward-thinking digital bank focused on simplicity.
- Benefits: Enjoy 25 days holiday, your birthday off, and hybrid working options.
- Why this job: Make a real difference in the mortgage industry while building valuable relationships.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As a Lending Support Specialist you will be working as part of the Mortgage Operations team and will hold an in-depth knowledge of our products, processes, and policy to enable them to provide a high-quality, broker-driven mortgage-related service. Responsible for onboarding new broker registrations and ensuring existing brokers continue to meet the required criteria for panel membership as per company guidelines.
Handling calls and live chat from brokers who require help prior to submission, focusing on understanding their needs and identifying the ways in which to help, while supporting other areas of the Mortgage Operations team. Supporting the Mortgage Operations team with processes to ensure all SLAs are met.
Key Responsibilities
- Discuss lending policy, processes, and products and guide through the mortgage application system/aid submission.
- To develop key relationships with brokers to understand their business issues and priorities.
- Handle telephone, live chat and written enquiries from intermediaries and deal with all administration processes to enable new and continued business.
- Dealing with queries on how to structure a case and general broker inquiries pre-DIP/FMA.
- Owning and resolving issues and understanding how and when to escalate.
- Developing and building effective working relationships with key stakeholders within and outside of the immediate business area.
- Supports Mortgage Operations teams with sending out Mortgage offers, allocating post and emails and any other adhoc projects/processes as required.
Skills, Knowledge and Expertise
- An experience of working in a relevant environment market/context, i.e. front-line broker/customer service within mortgages.
- A proven track record of understanding brokers’ needs and delivering excellent customer service; able to remain calm under pressure.
- IT literate, including Microsoft Office.
- Strong professional communication skills, both oral and written with experience in sharing information effectively, in a clear, concise, and professional manner.
- Experience in making timely and informed decisions.
- Flexibility and open to change and innovation.
Benefits
- Competitive salary.
- 25 days holiday PLUS your BIRTHDAY off.
- Pension contribution with Royal London.
- Life Assurance.
- Private medical, dental and optical health insurance with Axa.
- Hybrid working – Wrexham.
- Free breakfast available.
About Chetwood Bank
We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages.
Lending Support Specialist - Wrexham employer: Chetwood Bank
Contact Detail:
Chetwood Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Support Specialist - Wrexham
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Chetwood Bank's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your understanding of brokers' needs and your customer service skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about the role.
We think you need these skills to ace Lending Support Specialist - Wrexham
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you’ve got a solid understanding of the mortgage products and processes we offer. This will help you tailor your application to show how you can provide that high-quality, broker-driven service we’re all about.
Show Off Your Communication Skills: Since you'll be handling calls, live chats, and written enquiries, it’s crucial to demonstrate your strong communication skills in your application. Use clear and concise language to showcase your ability to share information effectively.
Highlight Your Experience: Make sure to mention any relevant experience you have in customer service or working with brokers. We want to see how you’ve understood their needs and delivered excellent service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Chetwood Bank
✨Know Your Stuff
Make sure you have a solid understanding of the mortgage products and processes that Chetwood Bank offers. Brush up on their lending policies and be ready to discuss how you can help brokers navigate the application system.
✨Build Rapport with Brokers
During the interview, highlight your experience in developing relationships with brokers. Share specific examples of how you've understood their needs and provided excellent customer service, as this will show you're a great fit for the role.
✨Stay Calm Under Pressure
Since the role involves handling calls and live chats, demonstrate your ability to remain calm and composed when dealing with queries. You might want to prepare a few scenarios where you successfully resolved issues under pressure.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've shared information clearly and concisely in previous positions. Practise articulating your thoughts so you can convey your ideas professionally during the interview.
