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- Tasks: Support brokers with mortgage applications and provide top-notch customer service.
- Company: Join Chetwood, a forward-thinking company in the mortgage sector.
- Benefits: Enjoy 25 days holiday plus your birthday off, hybrid working, and health insurance.
- Why this job: Make a real difference by helping brokers succeed in their business.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic team environment with opportunities for growth and innovation.
The predicted salary is between 28800 - 43200 £ per year.
As a Lending Support Specialist, you will be working as part of the Mortgage Operations team and will hold an in-depth knowledge of our products, processes, and policy to enable you to provide a high-quality, broker-driven mortgage-related service. You will be responsible for onboarding new broker registrations and ensuring existing brokers continue to meet the required criteria for panel membership as per company guidelines.
Your role will involve handling calls and live chat from brokers who require help prior to submission, focusing on understanding their needs and identifying ways to assist, while supporting other areas of the Mortgage Operations team. You will also support the Mortgage Operations team with processes to ensure all SLAs are met.
Key Responsibilities:- Discuss lending policy, processes, and products and guide through the mortgage application system/aid submission.
- Develop key relationships with brokers to understand their business issues and priorities.
- Handle telephone, live chat, and written enquiries from intermediaries and deal with all administration processes to enable new and continued business.
- Deal with queries on how to structure a case and general broker inquiries pre-DIP/FMA.
- Own and resolve issues and understand how and when to escalate.
- Develop and build effective working relationships with key stakeholders within and outside of the immediate business area.
- Support Mortgage Operations teams with sending out mortgage offers, allocating post and emails, and any other ad hoc projects/processes as required.
- Experience of working in a relevant environment market/context, i.e. front-line broker/customer service within mortgages.
- A proven track record of understanding brokers' needs and delivering excellent customer service; able to remain calm under pressure.
- IT literate, including Microsoft Office.
- Strong professional communication skills, both oral and written, with experience in sharing information effectively, in a clear, concise, and professional manner.
- Experience in making timely and informed decisions.
- Flexibility and openness to change and innovation.
- Competitive salary.
- 25 days holiday PLUS your BIRTHDAY off.
- Pension contribution with Royal London.
- Life Assurance.
- Private medical, dental and optical health insurance with Axa.
- Hybrid working – Wrexham.
- Free breakfast available.
Lending Support Specialist in Wrexham employer: Chetwood Bank
Contact Detail:
Chetwood Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Support Specialist in Wrexham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to mortgage operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your knowledge of the company and its products during interviews. We love candidates who demonstrate an understanding of our lending policies and how they can contribute to our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Lending Support Specialist in Wrexham
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what a Lending Support Specialist does. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit the bill!
Showcase Your Experience: When detailing your experience, focus on your previous roles in customer service or mortgage operations. Use specific examples that demonstrate your ability to handle broker inquiries and provide excellent support. We want to see how you've made a difference in past positions!
Keep It Professional Yet Friendly: Your written application should reflect strong communication skills. Keep your tone professional but don’t be afraid to let your personality shine through. Remember, we’re looking for someone who can build relationships with brokers, so a friendly approach goes a long way!
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. This ensures it gets to the right people quickly. Plus, it’s the best way to show us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Chetwood Bank
✨Know Your Products Inside Out
As a Lending Support Specialist, you'll need to have a solid grasp of the mortgage products and processes. Before your interview, make sure you understand the key features of the products offered by the company and how they differ from competitors. This will show that you're not just interested in the role but are also committed to providing excellent service.
✨Practice Your Communication Skills
Since this role involves handling calls and live chats with brokers, it's crucial to demonstrate strong communication skills. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with the types of inquiries you may face.
✨Showcase Your Problem-Solving Abilities
The job requires you to own and resolve issues effectively. Think of examples from your past experiences where you've successfully navigated challenges or escalated issues appropriately. Be ready to discuss these during your interview to highlight your proactive approach.
✨Build Rapport with Interviewers
Developing relationships is key in this role, so start building rapport during your interview. Be personable and engage with your interviewers. Ask them about their experiences and share your enthusiasm for working collaboratively within the Mortgage Operations team.
