Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through calls, emails, and web chats while resolving queries.
- Company: Join Chetwood Bank, a forward-thinking digital bank focused on customer satisfaction.
- Benefits: Enjoy 25 days holiday, your birthday off, and private health insurance.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: A-Level or equivalent, strong communication skills, and customer service experience required.
- Other info: Hybrid working available with opportunities for growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Service Agent you will handle incoming and outgoing contact across a variety of communication channels. You will deliver support to customers across our product portfolio, resolving queries and ensuring that the service provided is exemplary and good customer outcomes are achieved.
Primary duties include:
- Answering inbound calls, addressing customer queries and questions.
- Responding to customer queries and resolving issues through web-chat and email.
- Providing customers with information about our products and services.
- Responding to more complex queries, resolving problems and issues faced and presented by customers.
- Ability to adapt and be flexible to meet demands of contact across multiple communication channels.
- Identify and handle customer complaints in line with regulatory frameworks and policies, whilst remaining focused on the customer journey and experience.
- Ensuring that emails and letters to customers comply with regulation, as well as responding to data subject access requests.
- Identify potentially fraudulent applications and report any findings to the relevant team.
- Update host systems with information and details of customer interactions.
Skills, Knowledge and Expertise
- You will be a quick learner, but also have strong foundations and experience in interacting with customers both verbally and in writing.
- Excellent communication skills to effectively communicate with customers, demonstrating warmth, empathy and understanding is crucial.
- Able to understand customer problems and break them down to find solutions.
- Strong attention to detail and experience working directly with customer account data as well as any sensitive information.
- Experience handling customer complaints and complex cases, ideally over the phone or online.
- Relevant, recent experience in a customer facing role.
- Qualified to at least A-Level or equivalent with a solid academic background.
- Minimum of GCSE grade C in English and Maths.
- IT literate, including Google suite and Microsoft products.
Benefits
- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working – Wrexham
- Free breakfast available
About Chetwood Bank
We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages.
Customer Service Agent - Wrexham employer: Chetwood Bank
Contact Detail:
Chetwood Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Wrexham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chetwood Bank. Understand their products and values so you can show them you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and empathetically. Remember, they want someone who can connect with customers and resolve issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on the role. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent - Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills: As a Customer Service Agent, you'll be chatting with customers all day. Make sure your application highlights your excellent communication skills. Use clear and friendly language to show us you can connect with customers just like you would on the job!
Tailor Your Application: Don’t just send in a generic CV! Take a moment to tailor your application to the role. Mention specific experiences that relate to handling customer queries and resolving issues, as this will show us you're the perfect fit for our team.
Be Detail-Oriented: Attention to detail is key in this role, especially when dealing with sensitive information. In your application, give examples of how you've successfully managed data or resolved complex customer issues to demonstrate your meticulous nature.
Apply Through Our Website: We want to make it easy for you to apply! Head over to our website to submit your application. It’s straightforward, and we’ll get your details directly, ensuring nothing gets lost in translation. We can’t wait to hear from you!
How to prepare for a job interview at Chetwood Bank
✨Know the Product Portfolio
Before your interview, make sure you familiarise yourself with the financial products offered by the company. Understanding the ins and outs of these products will help you answer customer queries confidently and demonstrate your commitment to being a brand ambassador.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding them fully. Respond thoughtfully, and if you need clarification, don’t hesitate to ask. This skill is crucial for resolving customer issues effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for a Customer Service Agent, prepare examples of how you've successfully communicated with customers in the past. Highlight instances where you demonstrated warmth, empathy, and problem-solving abilities to ensure a positive customer experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle complex customer queries or complaints. Prepare by thinking through potential situations you might face in the role and how you would resolve them, focusing on maintaining a positive customer journey.
