Chetwood Bank is seeking a Complaints Handler to deliver fair, timely resolutions while complying with FCA regulations. You will investigate cases, gather evidence, engage with customers and internal teams, and manage complaints from receipt to final resolution.
The role emphasizes identification of trends and continuous improvement across products and customer journeys. Hybrid working is offered, along with a competitive salary and benefits package including pension, private medical, and life
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Customer Complaints & Resolution Specialist in Wrexham employer: Chetwood Bank
Chetwood Bank is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including professional development and training, while enjoying a hybrid work model that promotes work-life balance. With a commitment to compliance and excellence, Chetwood Bank provides a rewarding environment for those looking to make a meaningful impact in the financial sector.
