Chetwood Bank, a UK-based digital bank, is seeking a Complaints Handler to deliver fair, timely, and customer-focused resolutions in line with FCA regulations. You will investigate cases, engage with customers and stakeholders, and maintain CRM records while supporting improvements to products and customer journeys.
Responsibilities include managing complaints from receipt to resolution, applying judgment, and addressing FOS referrals with thorough documentation.
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Complaints Specialist, Regulated Financial Services in Wrexham employer: Chetwood Bank
Chetwood Bank is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including professional development and training, while enjoying a hybrid work model that promotes work-life balance. With a commitment to compliance and excellence, Chetwood Bank provides a rewarding environment for those looking to make a meaningful impact in the financial sector.
