At a Glance
- Tasks: Investigate and resolve customer complaints while ensuring compliance with FCA regulations.
- Company: Chetwood Bank, a forward-thinking financial institution focused on customer care.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to high standards and continuous improvement.
- Why this job: Make a real difference by supporting customers and improving services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Chetwood Bank is seeking a Complaints Handler on a 12-month FTC in Wrexham.
You will investigate complaints, gather evidence, and ensure cases are resolved fairly and promptly in line with FCA regulations.
You will manage records in the CRM, identify trends, and contribute to service improvements while supporting vulnerable customers and maintaining high standards of customer care.
Hybrid working is offered.
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Complaints Specialist (Hybrid) — FCA-Compliant Resolutions in Wrexham employer: Chetwood Bank
As a Senior Business Analyst at our Wrexham location, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive salaries, generous holiday allowances including your birthday off, and comprehensive health insurance, ensuring our employees feel valued and supported. With a strong focus on professional development and the opportunity to lead impactful change initiatives, we are committed to fostering an environment where you can grow and succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Specialist (Hybrid) — FCA-Compliant Resolutions in Wrexham
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Chetwood Bank when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Chetwood Bank!
We think you need these skills to ace Complaints Specialist (Hybrid) — FCA-Compliant Resolutions in Wrexham
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Complaints Specialist (Hybrid) — FCA-Compliant Resolutions, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Chetwood Bank. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Chetwood Bank
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Chetwood Bank.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Chetwood Bank in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Chetwood Bank.
