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For Companies At a Glance
- Tasks: Support brokers with mortgage applications and provide top-notch customer service.
- Company: Join a dynamic mortgage operations team in a supportive environment.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and health insurance.
- Other info: Flexible work culture with opportunities for growth and development.
- Why this job: Make a real difference by helping brokers succeed in their business.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Lending Support Specialist you will be working as part of the Mortgage Operations team and will hold an in-depth knowledge of our products, processes, and policy to enable them to provide a high-quality, broker-driven mortgage-related service. Responsible for onboarding new broker registrations and ensuring existing brokers continue to meet the required criteria for panel membership as per company guidelines. Handling calls and live chat from brokers who require help prior to submission, focusing on understanding their needs and identifying the ways in which to help, while supporting other areas of the Mortgage Operations team. Supporting the Mortgage Operations team with processes to ensure all SLAs are met.
Key Responsibilities
- Discuss lending policy, processes, and products and guide through the mortgage application system/aid submission.
- To develop key relationships with brokers to understand their business issues and priorities.
- Handle telephone, live chat and written enquiries from intermediaries and deal with all administration processes to enable new and continued business.
- Dealing with queries on how to structure a case and general broker inquiries pre‑DIP/FMA.
- Owning and resolving issues and understanding how and when to elevate.
- Developing and building effective working relationships with key stakeholders within and outside of the immediate business area.
- Supports Mortgage Operations teams with sending out Mortgage offers, allocating post and emails and any other ad‑hoc projects/processes as required.
Skills, Knowledge & Expertise
- An experience of working in a relevant environment market/context, i.e. front‑line broker/customer service within mortgages.
- A proven track record of understanding brokers’ needs and delivering excellent customer service; able to remain calm under pressure.
- IT literate, including Microsoft Office.
- Strong professional communication skills, both oral and written with experience in sharing information effectively, in a clear, concise, and professional manner.
- Experience in making timely and informed decisions.
- Flexibility and open to change and innovation.
Job Benefits
- Competitive salary
- 25 days holiday plus your birthday off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working – Wrexham
- Free breakfast available
Lending Support Specialist in Wales employer: Chetwood Bank
Contact Detail:
Chetwood Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Support Specialist in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry and let them know you're on the hunt for a Lending Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those calls and chats! Brush up on your knowledge of lending policies and processes so you can impress during any pre-interview conversations. Show that you understand brokers' needs and can provide top-notch support right from the get-go.
✨Tip Number 3
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you'd handle broker inquiries and demonstrate your problem-solving skills. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our Mortgage Operations team. It shows initiative and enthusiasm, which we totally appreciate!
We think you need these skills to ace Lending Support Specialist in Wales
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you understand what a Lending Support Specialist does. Dive into the job description and highlight the key responsibilities and skills. This will help us see that you’re genuinely interested and have done your homework!
Tailor Your Application: Don’t just send a generic application! Use specific examples from your experience that relate to the role. Show us how your background in customer service or mortgages makes you the perfect fit for our team. Personal touches go a long way!
Show Off Your Communication Skills: Since this role involves a lot of communication with brokers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We want to see that you can convey information effectively right from the get-go!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Chetwood Bank
✨Know Your Stuff
Make sure you have a solid understanding of the mortgage products and processes. Brush up on lending policies and be ready to discuss how they apply to brokers' needs. This will show that you're not just familiar with the role, but genuinely interested in helping brokers succeed.
✨Build Rapport
During the interview, focus on demonstrating your ability to build relationships. Share examples of how you've successfully interacted with brokers or clients in the past. Highlight your communication skills and your knack for understanding their business issues—this is key for a Lending Support Specialist.
✨Stay Calm Under Pressure
Prepare for potential scenario-based questions where you might need to handle difficult situations. Think of times when you’ve had to resolve issues quickly or manage multiple inquiries at once. Showing that you can remain composed and effective under pressure will set you apart.
✨Show Flexibility and Innovation
Be ready to discuss how you've adapted to changes in previous roles or how you've contributed to process improvements. The mortgage industry is always evolving, so demonstrating your openness to change and innovative thinking will resonate well with the interviewers.