Chetwood Bank is seeking a Complaints Handler for a 12-month fixed-term contract in Wales. You will manage investigations from first contact to resolution, ensuring compliance with FCA regulations while delivering fair outcomes for customers.
Responsibilities include documenting cases in the CRM, identifying trends, and supporting improvements to products and customer journeys. This role emphasizes empathy, clear communication, and handling sensitive data, with hybrid working options.
#J-18808-LjbffrRegulated Complaints & Resolution Specialist (Hybrid) employer: Chetwood Bank
As a Senior Business Analyst at our Wrexham location, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive salaries, generous holiday allowances including your birthday off, and comprehensive health insurance, ensuring our employees feel valued and supported. With a strong focus on professional development and the opportunity to lead impactful change initiatives, we are committed to fostering an environment where you can grow and succeed.
