At a Glance
- Tasks: Support brokers with mortgage applications and provide top-notch customer service.
- Company: Join a dynamic mortgage operations team in Wrexham.
- Benefits: Enjoy competitive salary, 25 days holiday, and hybrid working options.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping brokers succeed in their business.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28500 - 30000 £ per year.
As a Lending Support Specialist you will be working as part of the Mortgage Operations team and will hold an in-depth knowledge of our products, processes, and policy to enable them to provide a high-quality, broker-driven mortgage-related service. Responsible for onboarding new broker registrations and ensuring existing brokers continue to meet the required criteria for panel membership as per company guidelines. Handling calls and live chat from brokers who require help prior to submission, focusing on understanding their needs and identifying the ways in which to help, while supporting other areas of the Mortgage Operations team. Supporting the Mortgage Operations team with processes to ensure all SLAs are met.
Key Responsibilities- Discuss lending policy, processes, and products and guide through the mortgage application system/aid submission.
- Develop key relationships with brokers to understand their business issues and priorities.
- Handle telephone, live chat and written enquiries from intermediaries and deal with all administration processes to enable new and continued business.
- Dealing with queries on how to structure a case and general broker inquiries pre-DIP/FMA.
- Own and resolve issues and understand how and when to escape.
- Develop and build effective working relationships with key stakeholders within and outside of the immediate business area.
- Support Mortgage Operations teams with sending out Mortgage offers, allocating post and emails and any other adhoc projects/processes as required.
- Experience of working in a relevant environment market/context, i.e. front-line broker/customer service within mortgages.
- Proven track record of understanding brokers’ needs and delivering excellent customer service; able to remain calm under pressure.
- IT literate, including Microsoft Office.
- Strong professional communication skills, both oral and written with experience in sharing information effectively, in a clear, concise, and professional manner.
- Experience in making timely and informed decisions.
- Flexibility and open to change and innovation.
- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working – Wrexham
- Free breakfast available
Lending Support Specialist in London employer: Chetwood Bank
As a Lending Support Specialist in Wrexham, you will join a dynamic Mortgage Operations team that prioritises employee well-being and professional growth. With competitive salaries, generous holiday allowances including your birthday off, and comprehensive health benefits, the company fosters a supportive work culture that values innovation and collaboration. The hybrid working model and free breakfast further enhance the unique advantages of working here, making it an excellent employer for those seeking a rewarding career in the mortgage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lending Support Specialist in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Chetwood Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Lending Support Specialist in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Chetwood Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Chetwood Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Chetwood Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Chetwood Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Chetwood Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Chetwood Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
