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For Companies At a Glance
- Tasks: Support brokers with mortgage applications and provide top-notch customer service.
- Company: Join Chetwood Bank, a forward-thinking digital bank focused on simplicity.
- Benefits: Enjoy 25 days holiday, your birthday off, and hybrid working options.
- Why this job: Make a real difference in the mortgage industry while building valuable relationships.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Lending Support Specialist – Fleet
Salary:
As a Lending Support Specialist you will be working as part of the Mortgage Operations team and will hold an in-depth knowledge of our products, processes, and policy to enable them to provide a high-quality, broker-driven mortgage-related service. Responsible for onboarding new broker registrations and ensuring existing brokers continue to meet the required criteria for panel membership as per company guidelines. Handling calls and live chat from brokers who require help prior to submission, focusing on understanding their needs and identifying the ways in which to help, while supporting other areas of the Mortgage Operations team. Supporting the Mortgage Operations team with processes to ensure all SLAs are met.
Key Responsibilities
- Discuss lending policy, processes, and products and guide through the mortgage application system/aid submission.
- To develop key relationships with brokers to understand their business issues and priorities.
- Handle telephone, live chat and written enquiries from intermediaries and deal with all administration processes to enable new and continued business
- Dealing with queries on how to structure a case and general broker inquiries pre-DIP/FMA.
- Owning and resolving issues and understanding how and when to escalate.
- Developing and building effective working relationships with key stakeholders within and outside of the immediate business area.
- Supports Mortgage Operations teams with sending out Mortgage offers, allocating post and emails and any other adhoc projects /processes as required
Skills, Knowledge and Expertise
- An experience of working in a relevant environment market/context, i.e. front-line broker/customer service within mortgages
- A proven track record of understanding brokers’ needs and delivering excellent customer service; able to remain calm under pressure
- IT literate, including Microsoft Office
- Strong professional communication skills, both oral and written with experience in sharing information effectively, in a clear, concise, and professional manner
- Experience in making timely and informed decisions
- Flexibility and open to change and innovation
Benefits
- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working – Wrexham
- Free breakfast available
About Chetwood Bank
We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages
Data Protection
We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.Cifas The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.
Lending Support Specialist - Fleet employer: Chetwood Bank
Contact Detail:
Chetwood Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Support Specialist - Fleet
✨Tip Number 1
Get to know the company inside out! Research Chetwood Bank and their mortgage products. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with brokers, being clear and concise is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace Lending Support Specialist - Fleet
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you’ve got a solid understanding of the lending policies and processes. This will help you tailor your application to show that you’re the perfect fit for the Lending Support Specialist role.
Be Clear and Concise: When you're putting together your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Show Your Customer Service Skills: Highlight any experience you have in customer service, especially in the mortgage sector. We love candidates who can demonstrate their ability to handle queries and build relationships with brokers effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chetwood Bank
✨Know Your Stuff
Make sure you have a solid understanding of the mortgage products and processes relevant to the role. Brush up on lending policies and be ready to discuss how they impact brokers. This will show that you're not just interested in the job, but that you’re genuinely knowledgeable about the industry.
✨Build Rapport with Brokers
Since the role involves developing relationships with brokers, think about how you can demonstrate your ability to connect with them during the interview. Share examples of how you've successfully built relationships in the past and how you plan to understand their needs moving forward.
✨Showcase Your Communication Skills
As a Lending Support Specialist, you'll need to communicate effectively with brokers. Prepare to showcase your oral and written communication skills by discussing past experiences where you had to convey complex information clearly and concisely. Maybe even practice answering common questions out loud!
✨Stay Calm Under Pressure
The interview might get a bit intense, especially if they throw some tricky scenarios your way. Be prepared to discuss how you handle pressure and make informed decisions. Use specific examples from your previous roles to illustrate your problem-solving skills and your ability to remain composed in challenging situations.