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For Companies At a Glance
- Tasks: Support brokers with mortgage applications and provide top-notch customer service.
- Company: Join a dynamic mortgage operations team in Wrexham.
- Benefits: Enjoy competitive salary, 25 days holiday plus your birthday off, and hybrid working.
- Other info: Flexible work environment with opportunities for growth and innovation.
- Why this job: Make a real difference by helping brokers succeed in their business.
- Qualifications: Experience in customer service within mortgages and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Lending Support Specialist you will be working as part of the Mortgage Operations team and will hold an in-depth knowledge of our products, processes, and policy to enable them to provide a high-quality, broker-driven mortgage-related service. Responsible for onboarding new broker registrations and ensuring existing brokers continue to meet the required criteria for panel membership as per company guidelines. Handling calls and live chat from brokers who require help prior to submission, focusing on understanding their needs and identifying the ways in which to help, while supporting other areas of the Mortgage Operations team. Supporting the Mortgage Operations team with processes to ensure all SLAs are met.
Key Responsibilities
- Discuss lending policy, processes, and products and guide through the mortgage application system/aid submission.
- Develop key relationships with brokers to understand their business issues and priorities.
- Handle telephone, live chat and written enquiries from intermediaries and deal with all administration processes to enable new and continued business.
- Dealing with queries on how to structure a case and general broker inquiries pre-DIP/FMA.
- Own and resolve issues and understand how and when to escape.
- Develop and build effective working relationships with key stakeholders within and outside of the immediate business area.
- Support Mortgage Operations teams with sending out Mortgage offers, allocating post and emails and any other adhoc projects/processes as required.
Skills, Knowledge & Expertise
- Experience of working in a relevant environment market/context, i.e. front-line broker/customer service within mortgages.
- Proven track record of understanding brokers’ needs and delivering excellent customer service; able to remain calm under pressure.
- IT literate, including Microsoft Office.
- Strong professional communication skills, both oral and written with experience in sharing information effectively, in a clear, concise, and professional manner.
- Experience in making timely and informed decisions.
- Flexibility and open to change and innovation.
Job Benefits
- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working – Wrexham
- Free breakfast available
Lending Support Specialist employer: Chetwood Bank
Contact Detail:
Chetwood Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Support Specialist
✨Tip Number 1
Get to know the company inside out! Research their products, processes, and policies so you can chat confidently about how you can help brokers. This will show them you're not just another candidate but someone who genuinely understands their needs.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or live chat, being able to convey information clearly and professionally is key. Try role-playing with a friend to get comfortable handling different types of inquiries.
✨Tip Number 3
Build relationships before you even start! Connect with potential colleagues on LinkedIn or engage with the company’s social media. This can give you insights into the company culture and help you stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the mortgage world with us.
We think you need these skills to ace Lending Support Specialist
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Lending Support Specialist. Familiarise yourself with our products, processes, and policies so you can showcase your knowledge in your application.
Tailor Your Application: Don’t just send a generic CV and cover letter. Tailor your application to highlight your experience in customer service and how it relates to supporting brokers. We want to see how you can add value to our Mortgage Operations team!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and professionally. Use concise language and structure your thoughts well.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chetwood Bank
✨Know Your Stuff
Make sure you have a solid understanding of the mortgage products and processes. Brush up on the company's lending policies and be ready to discuss how they impact brokers. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about the industry.
✨Build Rapport with Brokers
Since the role involves developing relationships with brokers, think about how you can demonstrate your ability to connect with people. Prepare examples of how you've successfully built relationships in previous roles, and be ready to discuss how you would approach understanding brokers' needs.
✨Practice Your Communication Skills
As a Lending Support Specialist, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with discussing complex topics in an easy-to-understand way.
✨Stay Calm Under Pressure
The job can involve handling queries and issues that may arise unexpectedly. Think of scenarios where you had to remain calm and make quick decisions. Be prepared to share these experiences during the interview to showcase your ability to handle pressure effectively.