At a Glance
- Tasks: Support customers through calls, emails, and web chats while resolving queries.
- Company: Join a dynamic team in Wrexham with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, and your birthday off!
- Other info: Hybrid working options and free breakfast to fuel your day!
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: A-Level or equivalent, strong communication skills, and customer service experience.
The predicted salary is between 25000 - 28000 £ per year.
This is a 12 Month Fixed Term Contract. As a Customer Service Agent you will handle incoming and outgoing contact, across a variety of communication channels. You will deliver support to customers across our product portfolio, resolving queries and ensuring that the service provided is exemplary and good customer outcomes are achieved.
Primary duties include:
- Answering inbound calls, addressing customer queries and questions.
- Responding to customer queries and resolving issues, via web-chat and email.
- Ability to adapt and be flexible to meet demands of contact across multiple communication channels.
- Identify and handle customer complaints in line with regulatory frameworks and policies, whilst remaining focused on the customer journey and experience.
- Identify potentially fraudulent applications and report any findings to the relevant team.
Skills, Knowledge & Expertise:
- Excellent communication skills to effectively communicate with customers.
- Strong attention to detail and experience working directly with customers account data as well as any sensitive information.
- Experience handling customer complaints and complex cases, ideally over the phone or online.
- Relevant, recent experience in a customer facing role.
- Qualified to at least A-Level or equivalent with a solid academic background.
- Minimum of GCSE grade C in English and Maths.
- IT literate, including Google suite and Microsoft products.
Job Benefits:
- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working
- Free breakfast available
Customer Service Agent - Front Office employer: Chetwood Bank
Chetwood Bank is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including professional development and training, while enjoying a hybrid work model that promotes work-life balance. With a commitment to compliance and excellence, Chetwood Bank provides a rewarding environment for those looking to make a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Front Office
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chetwood Bank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chetwood Bank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent - Front Office
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chetwood Bank:Your cover letter is your chance to shine! Tell us why you want to work at Chetwood Bank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chetwood Bank!
How to prepare for a job interview at Chetwood Bank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
