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- Tasks: Lead arrears collections and ensure customer-focused management practices are applied effectively.
- Company: Dynamic bank in Manchester with a commitment to ethical practices.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and compliance.
- Why this job: Make a real difference in customer outcomes while driving improvements in financial practices.
- Qualifications: Experience in arrears management and strong collaboration skills required.
The predicted salary is between 45000 - 55000 £ per year.
You will be responsible for overseeing the Bank’s arrears collections, whether internal or via third-party servicers to ensure that customer-focused arrears and forbearance management practices are applied consistently, effectively, and compliantly. You will be responsible for arrears performance, review arrears management strategies, and challenge approaches where necessary to drive fair, sustainable, and commercially sound outcomes. You will play a key part in maintaining strong governance, identifying emerging risks or trends in arrears performance and supporting continuous improvement across the Bank’s credit and collections framework.
Key Responsibilities
- Lead the creation and implementation of a Bank wide forbearance policy, ensuring consistent application across all arrears management activities and alignment with regulatory and customer‑centric standards.
- Drive improvements in arrears management oversight frameworks, reporting, and governance to enhance control effectiveness and efficiency.
- Collaborate with Credit Risk, Operations, Compliance, and Legal teams to ensure arrears oversight activity supports the wider credit lifecycle and customer strategy.
- Maintain awareness of regulatory developments (e.g., FCA, PRA, Consumer Duty) and ensure third party practices remain compliant with evolving expectations.
- Act as a key point of contact for internal audit, risk reviews, and regulatory inspections relating to arrears and forbearance oversight.
- Champion fair customer outcomes by ensuring partner treatment strategies are ethical, transparent and aligned with the Bank’s customer‑centric values.
- Provide oversight of third-party servicers to ensure arrears management and forbearance activities align with the Bank’s risk appetite, policies and regulatory standards.
- Conduct regular oversight reviews, thematic assessments, and deep dives to identify control weaknesses, potential conduct risks, or deviations from the Bank’s risk appetite in relation to arrears management.
- Identify, upscale, and track resolution of any third-party issues or breaches, ensuring timely remediation and effective root cause analysis.
- Provide oversight of forward flow partners to ensure arrears management and forbearance activities align with the Bank’s risk appetite, policies and regulatory standards.
- Develop and maintain robust MI and performance dashboards to track key arrears metrics, outcomes, and third-party adherence to contractual service levels.
- Report data and performance to the relevant committees where appropriate, ensuring transparency, accountability, and timely escalation of key issues.
Collection and Arrears Manager employer: Chetwood Bank
Contact Detail:
Chetwood Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection and Arrears Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to arrears management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and customer-centric strategies. We recommend doing mock interviews with friends or using online resources to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Collection and Arrears Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collection and Arrears Manager role. Highlight your experience in arrears management, compliance, and customer-focused practices. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant achievements that demonstrate your expertise.
Showcase Your Knowledge of Regulations: Since this role involves keeping up with regulatory developments, make sure to mention your understanding of FCA, PRA, and Consumer Duty in your application. We love candidates who are proactive about compliance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Chetwood Bank
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Collection and Arrears Manager. Brush up on arrears management strategies, compliance regulations, and customer-centric practices. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams like Credit Risk and Compliance. Prepare examples of how you've successfully collaborated in the past. Highlighting your ability to work cross-functionally will demonstrate that you can thrive in a team-oriented environment.
✨Stay Updated on Regulations
Familiarise yourself with the latest regulatory developments, especially those from the FCA and PRA. Being able to discuss how these regulations impact arrears management will set you apart as a knowledgeable candidate who understands the bigger picture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to arrears management or third-party oversight. Think through potential scenarios and your approach to ensuring fair customer outcomes. This will showcase your problem-solving skills and commitment to ethical practices.